Rachel Burchard

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.

• Reviewed and updated customer information in database for accuracy.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Performed wide-ranging administrative, financial and service-related functions.
• Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.

• Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
• Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
• Trained new staff to uphold service standards, ensuring consistency in customer experience.
• Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
• Monitored dining area to ensure all guests received attentive service without delays.

At KMS we got people out from their timeshares. During their process attorneys and POA my duties consisted of-

• Collect clients payments
• Mail out needed documentation for signatures
• Make biweekly phone calls or emails to clients to ensure they were up to date on their process, and to collect needed documentation to further their process, as well as let them no the timeframe for being relieved of their Timeshare.
• Answer question the clients have, and worked directly with their Attorney/ POA

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate service.
• Hourly sales reports to ensure we were meeting targeted sales. Made a nightly deposit. And replenished product as needed to keep sales floor stocked.
• Trained, and positioned staff in correct places to give the customers our best service, and ensure we met sales for the day.