Summary
Overview
Work History
Education
Skills
Timeline
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RACHEL BURMASTER

Gretna,LA

Summary

Experienced manager with over 22 years of experience in the financial industry, with a strong background in overseeing hiring processes and managing teams. Known for demonstrating excellent communication skills, and commitment to achieving company goals. I am a hard-working, self-motivated, dependable, results-driven individual who enjoys challenges that will allow me to use my strong organizational, administrative, and leadership skills to positively contribute to the organization.

Overview

15
15
years of professional experience

Work History

Retail Staffing Supervisor

Gulf Coast Bank & Trust Company
Gretna, LA
02.2022 - Current
  • Liaison between the Retail Division and the HR department to ensure all open positions are posted, and to serve as the main contact for any internal employee transfers.
  • Established and maintained a trusted relationship between the Retail Division and the HR Department.
  • Interview and hire prospective candidates for the Retail Division.
  • Manage the Hire Ahead staff, including hiring and scheduling of 15 to 20 employees.
  • Coordinate with Retail Administration Management, Regional Managers, and Branch Managers to ensure consistency of HR policies and procedures in the Retail Division.
  • Coordinate with the training department to make sure all new retail employees are scheduled for all required trainings.
  • Provide administrative support to Retail Administration Management, Regional Managers, and Branch Managers.
  • Coordinate with the Retail Financial Analyst on all reporting, and prepare monthly reports on all retail branch employees to keep track of their productivity.
  • Prepare incentive reporting for all branch employees for quarterly, semi-annual, and annual incentive payouts.
  • Prepare the Saturday allocation for all retail employees at 20 branches.
  • Assistant to the Jefferson Parish Regional Manager.

Mortgage Assistant

Gulf Coast Bank & Trust Company
Gretna, LA
08.2020 - 02.2022
  • Entered applications and paperwork into the system, and double-checked for accuracy.
  • Sent out disclosures electronically to clients to get the loan process started.
  • Responded to inquiries from clients and lenders regarding loan status throughout the loan process, in person, and on the phone.
  • Assisted mortgage officers with the origination process by assembling and compiling documents for loan closings.
  • Order appraisals and final inspections for closing.
  • Completed data entry of all customer information into the loan origination system.
  • Assisted the mortgage officers with any task that was needed to get a loan to the finish line.

Operations Officer

Gulf Coast Bank & Trust Company
Gretna, LA
05.2017 - 08.2020
  • Oversee the operations of the branch and all Universal Bankers.
  • Mentored staff to increase success and productivity.
  • Conducted annual performance appraisals for all Universal Bankers.
  • Assisted in recruiting and oversaw training for all new branch employees.
  • Scheduling and supervising all Universal Bankers and teller duties.
  • Coordinated tellers' schedules and resolved all staffing issues for the teller area.
  • Balanced daily cash deposits and bank vault inventory daily.
  • Processed cash withdrawals, deposits, payments, and check cashing.

Chief Operations Officer

NAS JRB Credit Union
Belle Chasse, LA
04.2014 - 03.2017
  • Oversee operations of both branch locations and all employees
  • Manage all human resources functions including staff evaluations, training, time sheets, bi-weekly payroll, benefits packages and the hiring, coaching and termination of 14 employees
  • Maintain and administer annual benefit contracts such as health insurance, FSA plans, dental and 401K
  • Schedule all training and continuing education for all employees
  • Developed standard operating procedures
  • Negotiated contracts for different vendors and took charge of projects for both branch offices
  • Examples: ATM installs, maintenance of the buildings, office equipment, and any new computer programs and software
  • Oversee ATM maintenance, balancing, auditing and scheduling service calls for 3 machines
  • Underwriting loans
  • Back-up to the accounting department doing daily entries as needed, and back-up to the VISA credit card department
  • Conducted manager and staff meetings to keep all employees updated on credit union operations
  • Prepare and submit yearly workers compensation audit
  • Provide orientation and in-house training for all employees
  • Perform different types of audits to ensure proper policy and procedures are being followed
  • Performed as Compliance Officer reviewing regulations and working with compliance attorney to keep policies compliant
  • Ensured CTR and SAR reports were done properly and submitted in a timely manner, and monitored FinCEN and OFAC reports on weekly and monthly bases
  • Scheduled staffing for multiple branch locations
  • Basic IT issues for both locations

Branch Manager

01.2012 - 04.2014
  • Oversee all operations of the branch office including the teller line and loan department
  • Assist the loan department with loan processing and handle the underwriting of loans
  • Scheduling of all staff
  • Worked with vendors and contractors opening our first branch local credit union office and was responsible for the branch being profitable in the first 2 years of opening
  • Recruited and hired new branch employees
  • Mentored staff to increase success and productivity
  • Developed standard operating procedures
  • Conducted annual performance appraisals for all branch staff
  • Actively recruited and oversaw training for all new branch employees

Teller Supervisor

Belle Chasse, LA
05.2010 - 01.2011
  • Scheduling and supervising all tellers and teller duties
  • Coordinated tellers' schedules and resolved all staffing issues for the teller area
  • Balanced daily cash deposits and bank vault inventory daily
  • Processed cash withdrawals, deposits, payments, and check cashing
  • Assisted tellers and resolved member problems and inquiries both in person and by telephone
  • Balanced, loaded and maintained 6 ATM machines
  • Trained employees on cash drawer operations
  • Adhered to NAS JRB CU security and audit procedures
  • Ordered money from Federal Reserve and maintained the currency and coin vault
  • Maintained confidentiality of bank records and client information
  • Assisted in all other areas of member services, Delivering prompt, accurate and excellent customer service
  • Assisted with teller evaluations

Education

Associate of Arts - Early Childhood Education

Delgado Community College
Algiers, LA
05-2007

High school or equivalent -

West Jefferson High School
Harvey, LA
05-2002

Skills

  • Branch management
  • Operations management
  • Staffing management
  • Staff training and development
  • Interviewing candidates
  • Schedule coordination
  • Customer service
  • Excellent time management skills
  • Detail-oriented
  • Strong work ethic
  • Reliable
  • Dedicated
  • Personable
  • Data reporting

Timeline

Retail Staffing Supervisor

Gulf Coast Bank & Trust Company
02.2022 - Current

Mortgage Assistant

Gulf Coast Bank & Trust Company
08.2020 - 02.2022

Operations Officer

Gulf Coast Bank & Trust Company
05.2017 - 08.2020

Chief Operations Officer

NAS JRB Credit Union
04.2014 - 03.2017

Branch Manager

01.2012 - 04.2014

Teller Supervisor

05.2010 - 01.2011

Associate of Arts - Early Childhood Education

Delgado Community College

High school or equivalent -

West Jefferson High School

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