Rachel Burridge
Hot Springs Village,AR
Summary
Adept at streamlining operations for efficiency, I significantly enhanced patient satisfaction and workflow management at Smoky Hill Family Medicine. Expert in medical billing and coding, my leadership also fostered a team-oriented environment, improving staff morale and patient relations. My strategic approach to revenue cycle management led to a noticeable increase in practice profitability.
Overview
35
35
years of professional experience
Work History
Owner
BD Billing
03.2008 - Current
- Managed day-to-day business operations.
- Current Medical Billing for General Surgeon and Sleep Center. Previous medical billing for Internal/Family practice, Allergy/Asthma facility and Pediatrics.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulting and auditing medical billing
- Practice Management consulting and education
- Proficient in Amazing Charts PM, Allscripts, Medisoft, NexGen and Centricity PM.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Medical Practice Manager
Smoky Hill Family Medicine
04.2007 - Current
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Processed medical billing while auditing each claim for accuracy prior to submitting to a clearinghouse. Processed EOB's, followed up on denials to ensure payment and utilized appropriate websites to access claims and process appeals as needed.
- Developed and maintained electronic record management and practice management systems to analyze and process data.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Maintained, Updated and upgraded servers, avaya telephone system and Amazing Charts as needed.
- Oversaw accounting, budgeting, and financial reports. Proficient in Quickbooks.
- Trained and covered staff will on vacation including front office, medical assistant, phlebotomy, referrals and medical records.
Medical Office Manager
Family Care Southwest
03.2005 - 04.2007
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Oversaw accounting, budgeting, and financial reporting.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
Medical Office Manager
Colorado Kids Pedicatrics
02.2000 - 03.2005
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Oversaw accounting, budgeting, and financial reporting.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Processed medical claims, entered EOB's and followed up on any denials.
Office Manager
HealthONE- Clinic Division
12.1989 - 03.2000
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Worked as a Medical Assistant
Education
Nursing
University of Louisiana At Lafayette
Lafayette, LANursing
Arapahoe Community College
Littleton, COGeneral Studies
Community College of Aurora
Aurora, COMedical Assistant
Concorde Career College
Denver, CO12-1989
Skills
- Medical practice management
- Payroll administration
- Medical Billing- CPT/ICD 10
- Medical Coding
- Workflow management
- Staff supervision
- Patient relations
- Bookkeeping
- Revenue cycle management
- Budgeting expertise
- Human resources management
Timeline
Owner
BD Billing
03.2008 - Current
Medical Practice Manager
Smoky Hill Family Medicine
04.2007 - Current
Medical Office Manager
Family Care Southwest
03.2005 - 04.2007
Medical Office Manager
Colorado Kids Pedicatrics
02.2000 - 03.2005
Office Manager
HealthONE- Clinic Division
12.1989 - 03.2000
Nursing
University of Louisiana At Lafayette
Nursing
Arapahoe Community College
General Studies
Community College of Aurora
Medical Assistant
Concorde Career College
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