Hi, I’m
Rachel Burris Seippel
Folsom,LA
Summary
Experienced with patient case management and coordination of care plans in clinical settings. Experienced in Microsoft Excel, Microsoft Word and other data entry. Utilizes strong communication skills to liaise effectively between patients, families, and healthcare providers. Track record of maintaining accurate patient records and ensuring adherence to treatment schedules.
Overview
14
years of professional experience
1
Certification
Work History
Northshore Orthodontics
Treatment Coordinator/Front Desk
06.2021 - 03.2025
Job overview
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
Marchand Family Dentistry
Dental Assistant
01.2013 - 08.2020
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
Camilla Cafe
Server
09.2011 - 05.2013
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Delta Community CollageCovington
Associate of Applied Science from Dental Assisting
05-2012
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Bookkeeping
- Insurance verification
- Patient care coordination
- Treatment Planning
- Dental insurance expertise
- Secretarial duties
- Expertise of payment plans
- Customer service
- Organizational skills
- Scheduling
- Patient registration
- Patient documentation
- Medical terminology
- Multitasking
- Claims processing
Certification
- First Aid/CPR Certified
- Certified dental x-ray
Timeline
Treatment Coordinator/Front Desk
Northshore Orthodontics
06.2021 - 03.2025
Dental Assistant
Marchand Family Dentistry
01.2013 - 08.2020
Server
Camilla Cafe
09.2011 - 05.2013
Delta Community Collage
Associate of Applied Science from Dental Assisting
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