Rachel Burse

• Enhanced company compliance by developing and implementing comprehensive policies and procedures.
• Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
• Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
• Maintained strong relationships with regulators, promoting open communication and fostering a culture of transparency.
• Led cross-functional teams in the development of compliance training programs, ensuring understanding and adherence to industry regulations.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
• Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
• Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
• Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
• ISO 17025 Auditor
• Chemical Compliance
• Law Label Compliance
• QOS Audits
• Audit supplier's and La-Z-Boy facilities to SMETA (Labor, Health & Safety, Environmental and Business Ethics)
• Ensured regulatory compliance with OSHA, EPA, and other pertinent agencies through meticulous record-keeping and reporting practices.
• Achieved a significant reduction in lost-time injuries by implementing proactive measures to identify potential hazards and mitigate risks.
• Established effective emergency response protocols for various scenarios, increasing organizational preparedness in the event of an incident.
• Championed environmental sustainability initiatives by identifying areas for waste reduction, energy conservation, and pollution prevention.
• Facilitated cross-functional collaboration between departments to ensure optimal integration of EHS best practices into daily operations.
• Conducted comprehensive audits of various company operations to ensure ongoing adherence to established EHS policies and regulations.
• Played a key role in the development and implementation of corporate social responsibility initiatives related to environmental stewardship and employee wellbeing.
• Collaborated with various stakeholders including regulators, community members, suppliers, and customers to address concerns and enhance the organization''s reputation for safety excellence.
• Monitored workplace activities to determine compliance with safety regulations and standards.
• Conducted safety audits and inspections to identify workplace hazards and deficiencies.
• Enhanced regulatory compliance by conducting thorough risk assessments and implementing effective control measures.
• Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
• Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
• Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
• Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
• Implemented robust monitoring systems to track compliance performance and detect possible areas of concern.
• Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
• Evaluated third-party vendors for compliance with applicable laws and regulations, minimizing potential exposure to penalties or sanctions.
• Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
• Participated in external audits, liaising with regulators to address any concerns raised during inspections effectively.
• Responded promptly to inquiries from regulators or other stakeholders regarding company practices, demonstrating transparency and commitment to ethical conduct at all times.
• Supported incident response efforts when breaches were identified by coordinating remediation efforts between multiple departments.
• Played an active role in industry forums and conferences, staying informed of the latest regulatory developments and best practices to incorporate into company operations.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Prepared documentation and records for upcoming audits and inspections.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Developed improvement and corrective action plans to bring operations in line with requirements.
• Created and maintained compliant work environment.
• Developed and implemented corrective action plans for non-compliance issues.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
• Assisted with development of compliance objectives and strategies.
• Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.

Customer Compliance

• Maintained and updated customer service database.
• Assisted customers by providing exceptional customer service and processing transactions.
• Managed business customer service, responding to requests and concerns promptly.
• Worked with customer service representatives to handle escalated customer issues.