Rachel Bush Zwingmann
Menifee,CA
Summary
Clinical professional with comprehensive background in overseeing healthcare operations and delivering patient-centered care. Expertise in developing and implementing clinical programs with focus on quality improvement and client satisfaction. Known for fostering team collaboration, adapting to evolving needs, and achieving impactful results.
Overview
10
10
years of professional experience
Work History
Clinical Director
Hill Alcohol and Drug Treatment Center
03.2021 - Current
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Conducted regular staff performance evaluations, identifying development opportunities and fostering motivated workplace environment.
- Fostered culture of continuous improvement, initiating regular review meetings for quality assurance and protocol updates.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Counselor
Temecula Valley Comprehensive Treatment Center
07.2020 - 03.2021
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Case Manager/Counselor
California Highlands Vistas
11.2019 - 06.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Lead Counselor
Solution Based Treatment Center and Detox
07.2018 - 11.2019
- Enhanced client well-being by implementing individualized treatment plans and providing emotional support.
- Facilitated group therapy sessions, promoting healthy coping strategies and interpersonal skills among participants.
- Evaluated progress regularly, adjusting treatment approaches as needed to ensure continuous improvement in client wellbeing.
- Conducted thorough assessments of client needs, identifying areas of strength and opportunities for growth in their recovery journey.
- Provided crisis intervention services during emergency situations, assessing risk levels and connecting clients with appropriate resources.
- Managed caseloads effectively, ensuring timely documentation and communication with clients and team members.
- Developed strong rapport with clients, fostering trust and open communication for successful therapeutic outcomes.
Intensive Outpatient Counselor
Phoenix House
09.2016 - 07.2018
- Improved patient outcomes by developing and implementing comprehensive treatment plans tailored to individual needs.
- Monitored patient attendance and participation in sessions, adjusting interventions as needed to encourage engagement and progress.
- Facilitated psychoeducational groups on various topics such as stress management, relationship building, and relapse prevention planning.
Recovery Specialist
Roque Center Detox
05.2015 - 09.2016
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Documented case management activity for accurate, reliable records.
- Provided crisis intervention to clients struggling to complete a non-medical detox.
- Handled multiple calls daily to complete phone assessments and schedule intakes.
- Responsible for 24 clients
Education
Certificate For Substance Abuse Counselor - Drug And Alcohol Counselor
Intercoast College
Orange, CA11-2015
Skills
- Exemplary communication skills
- HIPAA
- Records management
- Clinical supervision
- Case management
- Improving clinical quality outcomes
- Critical thinking
- Decision-making
- Certified in CPR/AED
- Employee work scheduling
- Patient education and counseling
- Electronic medical record software
- Teamwork
Timeline
Clinical Director
Hill Alcohol and Drug Treatment Center
03.2021 - Current
Counselor
Temecula Valley Comprehensive Treatment Center
07.2020 - 03.2021
Case Manager/Counselor
California Highlands Vistas
11.2019 - 06.2020
Lead Counselor
Solution Based Treatment Center and Detox
07.2018 - 11.2019
Intensive Outpatient Counselor
Phoenix House
09.2016 - 07.2018
Recovery Specialist
Roque Center Detox
05.2015 - 09.2016
Certificate For Substance Abuse Counselor - Drug And Alcohol Counselor
Intercoast College
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