Rachel Byars Stephan

Resourceful leader with 22 years of experience in all phases of business planning, default strategy execution, business risk/audit, driving millions of dollars in revenue by managing products, building cross-functional customer relationships, maximizing internal resources, and innovating leading-edge business processes. Extensive experience with consumer, commercial, and high-risk loans. Award winning manager, expertise in multiple products, adapting to the ever-changing market(s), while managing a group of 100+ diverse individuals with focus on customer service/satisfaction, production, quality, and compliance both internal/external guidance. Direct experience in the call center for Customer Service, Collections, Loss Mitigation management, consumer lending products, secured and unsecured as well as loan origination experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

• Awarded "Mr. Cooper Cheerleader- Core Value Award" in 2017
• Awarded "Successful Servicing & Transfer of the USAA Portfolio" in 2022
• Submitted 25+ Data Stories using complex data and analytics to mitigate internal risk.
• Resolved Engagement Logic Gap for 60+ Day Delinquent Loans, resolving potential Regulations F violations.
• Direct collaboration with private label client to achieve successful sell/transfer of MSR's to outside servicers.
• Completed Outbound Call Team Restructure and Established Executive Resolution Team for two private label clients | 2022
• Redesigned Default Skills across multiple client groups, gaining efficiency higher productivity and achievement of improved service levels.
• Created full rework of Internal Web Base Training, specific to client culture.

• 25 NMLS Licenses | July 2012-July 2023
• State of Indiana, Honors G.E.D. | September 2002
• NMLS License 25 States | Branch Manager| Chandler & Indianapolis Sites | 7/2012-7/2023
• 3 Collection Licenses | 2023

Successful build of new department Private Label Servicing 

Offshore oversight- Department build