Rachel Byers
Corvallis,OR
Summary
Dedicate property management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented and organized. Effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Ready to help business team achieve company goals.
Overview
28
28
years of professional experience
Work History
Property Management Administrator
Byers Real Estate
Corvallis, OR
03.2015 - 08.2022
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
Customer Service Representative Specialist
Valley Mobile
Corvallis, OR
01.2002 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
BBA - Business Managment
DeVry University
Downers Grove, IL06.2013
Associate of Applied Science - General Studies
Linn Benton Community College
Albany Oregon06.2003
Skills
- Property Management Systems
- Capital Projects Management
- Customer Relations
- Administrative Leadership
- Building Operations
- Social Media Engagement
- Increasing Occupancy
- Subcontractor Management
- City and County Regulations
- Grounds and Facility Inspection
- Property Management Software Understanding ( ASANA)
- Construction Project Oversight
Timeline
Property Management Administrator
Byers Real Estate
03.2015 - 08.2022
Customer Service Representative Specialist
Valley Mobile
01.2002 - 05.2022
BBA - Business Managment
DeVry University
Associate of Applied Science - General Studies
Linn Benton Community College
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