Rachel Williams
Caryville,TN
Summary
Seasoned professional with a proven track record at Hampton Inn Caryville, adept in financial records oversight and exceptional administrative skills. Spearheaded initiatives that significantly enhanced guest satisfaction and operational efficiency. Excelled in brand promotion and hospitality management, demonstrating unparalleled time management and organizational prowess.
Overview
23
23
years of professional experience
Work History
Front Desk Clerk
Hampton Inn Caryville
Caryville, TENNESSEE
03.2013 - Current
- Verified customer credit to establish payment method for accommodations.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
- Verified identification for security purposes prior to issuing room keys.
- Answered incoming calls and directed them to the appropriate personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Prepared documents related to guest accounts including invoices, reservations.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Facilitated successful front desk operations for high-volume hotel.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Reviewed account information and individual customer charges to produce correct bills.
Director of Day Treatment
Breakthrough Corporation
Knoxville, Tennessee
02.2013 - 12.2013
- Delegated work to staff, setting priorities and goals.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Managed crisis situations to minimize impact on operations and reputation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided oversight and supervision for all day services within the program.
- Worked with the Department of Intellectual Disabilities to provide funding and staff for all individuals served.
- Worked with parents, caregivers, and group home staff to provide services that fit the individuals' needs and preferences.
- Developed and maintained relationships with community businesses to provide places for job development and job shadowing for the individuals we served.
- Supervised all day staff including job coaches.
General Manager
AmeriCash Loans
Knoxville , TN
01.2013 - 12.2013
- Designed sales and service strategies to improve revenue and retention.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Formed and sustained strategic relationships with clients.
- Supervised employees through planning, assignments, and direction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Implemented successful business strategies to increase revenue and target new markets.
Therapist
Norris Academy
Norris , TN
08.2010 - 10.2013
- Wrote comprehensive goals and patient treatment plans.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Assisted with monthly billing activities by providing treatment goals and
- Oversaw third-party billing and payment collection.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
- Provided crisis intervention services when needed.
Adventure Counselor
Ridgeview Behavioral Health Services
Oakridge, TN
03.2007 - 08.2010
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Documented patient progress through counseling and interaction.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Operated a variety of machinery and tools safely and efficiently.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
- Coordinated resources to support clients and help each achieve targets.
- Coordinated with outside vendors for any necessary repairs or maintenance work needed on the climbing walls.
- Provided assistance in setting routes for climbers using different combinations of holds available from various manufactures.
- Facilitated belay classes for new climbers, teaching them the basics of climbing wall safety.
Coordinator of Psychiatric Rehabilitation
Ridgeview Behavioral Health Services
Oakridge , TN
08.2001 - 03.2008
- Organized recreational activities designed to improve social functioning among participants.
- Developed medical programs that promoted community health and research.
- Recruited, hired and trained new medical and facility staff.
- Conducted clinical assessments and evaluations to determine client needs and eligibility for services.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Provided support to family members by offering education on mental health issues and available community resources.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Served as an advocate for clients when needed at hearings or court proceedings.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Directed daily operations of Psychiatric Rehab staff and Job coaches.
- Completed professional development training on mental health services.
Education
Master of Arts - Secondary Education
University of Tennessee
Knoxville, TN05-2000
Bachelor of Arts - History And Psychology
University of Tennessee
Knoxville, TN05-1999
High School Diploma -
Jellico High School
Jellico, TN06-1995
Education
Roane State Community College
Harriman, TNSkills
- Financial records oversight
- Administrative skills
- Microsoft office
- Effective planning
- Recommending attractions and amenities
- Property management systems
- Multi-line phone systems
- Brand promotion
- Time management
- Hospitality management
Affiliations
- In my spare time I am an involved mother to adult children and two grandchildren. I enjoy gardening and reading in my spare time. I love to quilt and I am developing that skill.
Accomplishments
- 2021 Employee of the Year Hampton Inn Caryville
Timeline
Front Desk Clerk
Hampton Inn Caryville
03.2013 - Current
Director of Day Treatment
Breakthrough Corporation
02.2013 - 12.2013
General Manager
AmeriCash Loans
01.2013 - 12.2013
Therapist
Norris Academy
08.2010 - 10.2013
Adventure Counselor
Ridgeview Behavioral Health Services
03.2007 - 08.2010
Coordinator of Psychiatric Rehabilitation
Ridgeview Behavioral Health Services
08.2001 - 03.2008
Master of Arts - Secondary Education
University of Tennessee
Bachelor of Arts - History And Psychology
University of Tennessee
High School Diploma -
Jellico High School
Education
Roane State Community College
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