Rachel Caldwell

Managed CFS and Export Departments

-worked extensively in Crown and, eventually, Front

-handled all training for data entry, outbound procedures, inventory, clearances and spreadsheets

-provided and implemented solutions for issues, internally, with customers and with outside carriers

-managed several customer-specific spreadsheets

-managed freight inventory

-provided quotes for customers

-data entry for both departments

-creating Export pouches

-assisting in verifying freight labeling

-creating SOPs for entire department as well as out-of-the-norm situations

-assisting customers with any issues and/or questions

-worked with agents on errors and how to correct and improve

-assisted management with getting teams acclimated with major changes

-handling G.O. submissions

-worked directly with CBP on clearance situations

Before becoming Lead

-managed office inventory

-assisted in the warehouse with taking pictures, labeling and recounts/restacks

-assisted dispatch on the weekends with pre-alerts and paperwork

-learned pricing of materials to handle customer requests

-took calls for orders and customer inquiries

-called customers with estimates for approval

-ensured orders were properly entered and processed per specific instructions per customer

-filled in as needed on day-to-day basis

-A/R processing of invoices and payments received

-closed completed jobs

-provided COIs as needed

-assisted with collections

-assisted with the call center

-learned Acowin and Quickbooks software to process all payments

-created invoices in Acowin, closed jobs and synced to Quickbooks

-processed credit apps and provided COIs

-assisted call center and collections as needed

-data entry

-scanning and shredding company files

-creating file folders for scanned items and ensuring said documents were properly filed

-greeted customers

-placed orders

-received payments

-performed quality checks on orders going out

-kept buffet bars and tables clean throughout entire shift

-assisted kitchen as needed

-maintained cash drawer receiving cash, checks and cards

-developed excellent customer relationships to encourage repeat customers

-inventory

-sweeping and mopping

-handled shopping for owners when they came in

-closing store down

-as needed, provided care listed under "Live-In Nanny"

-responsible for three children, one age 8 and two age 2

-twins, age 2, required all-day and night care, including medical care

-led education activities

-meal prep for all 3 children daily

-light housekeeping