Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachel Campbell

Oceanside,CA

Summary

Dynamic and results-oriented warehouse manager with a strong foundation in human resources management seeking an internship opportunity to leverage academic knowledge and practical experience in a fast-paced HR environment. Currently pursuing a Bachelor's degree in Human Resources Management, with a passion for fostering employee engagement, promoting diversity and inclusion, and optimizing organizational performance. Demonstrated leadership abilities in effectively managing warehouse operations, supervising teams, and implementing process improvements to drive efficiency and productivity. Proven track record of delivering exceptional customer service and building positive relationships with stakeholders. Eager to apply transferable skills in communication, problem-solving, and team collaboration to contribute to HR initiatives and gain hands-on experience in various HR functions. Committed to continuous learning and professional development to excel in the field of human resources.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Warehouse Manager

CRMcMullen Inc.
03.2022 - Current
  • Managed day-to-day warehouse operations, including inventory management, order fulfillment, and logistics coordination.
  • Oversaw a team of 35 warehouse staff, providing leadership, training, and performance feedback to ensure productivity and efficiency.
  • Implemented process improvements and optimized workflow to streamline operations and reduce costs.
  • Maintained compliance with safety regulations and company policies, conducting regular safety audits and training sessions.
  • Developed and maintained positive relationships with suppliers and vendors to ensure timely delivery of goods and materials.
  • Collaborated with cross-functional teams to resolve inventory discrepancies and improve overall warehouse performance.

Lead Bartender

Harry's Sports Bar And Grill
01.2018 - 03.2022
  • Managed and supervised a team of bartenders, providing guidance, training, and support to ensure smooth operations and exceptional customer service.
  • Demonstrated strong leadership skills by effectively delegating tasks, resolving conflicts, and motivating team members to achieve performance goals.
  • Developed and implemented training programs for new hires, emphasizing customer service, product knowledge, and safety protocols.
  • Utilized strong communication skills to liaise with management, staff, and customers, addressing feedback, concerns, and special requests in a professional manner.
  • Maintained inventory levels, conducted regular stock checks, and placed orders to ensure adequate supplies and minimize waste.
  • Upheld high standards of cleanliness and sanitation, ensuring compliance with health and safety regulations and company policies.
  • Demonstrated proficiency in operating point-of-sale systems, handling cash transactions, and balancing cash drawers accurately.
  • Collaborated with management on menu development, promotions, and special events, contributing creative ideas and insights to enhance customer experience and drive sales.
  • Adhered to legal requirements and regulations regarding the service of alcohol, ensuring responsible beverage service and compliance with local laws.

Call Center Dispatch Operator

California State University, Northridge
04.2014 - 12.2016
  • Responded to incoming calls from customers, clients, and service technicians, effectively triaging and dispatching requests for assistance in a timely manner.
  • Demonstrated strong communication skills by providing clear and concise instructions to field technicians and coordinating their schedules to optimize response times and service delivery.
  • Utilized multitasking abilities to prioritize incoming calls and manage multiple tasks simultaneously, ensuring all customer inquiries and service requests were addressed promptly and accurately.
  • Collaborated closely with other departments, including customer service, technical support, and management, to resolve issues, escalate critical matters, and provide feedback on process improvements.
  • Maintained accurate records of all calls, service requests, and dispatch activities, utilizing call center software and databases to track and update customer information and service histories.
  • Acted as a liaison between customers and service providers, managing expectations, providing updates on service status, and ensuring customer satisfaction throughout the service process.
  • Adhered to company policies, procedures, and quality standards, including compliance with data privacy regulations and confidentiality requirements.
  • Participated in ongoing training and professional development opportunities to enhance skills and knowledge of call center operations and customer service best practices.

Education

Bachelor of Science - Human Resources Management

Grand Canyon University
Phoenix, AZ
02.2025

Skills

  • Communication Skills
  • Organizational Skills
  • Problem-Solving Skills
  • Relationship-Building Skills
  • Adaptability
  • Proficiency in Microsoft Office Suite

Certification

  • Certified Forklift Operator
  • Certified Forklift Trainer
  • CPR Certified

Timeline

Warehouse Manager

CRMcMullen Inc.
03.2022 - Current

Lead Bartender

Harry's Sports Bar And Grill
01.2018 - 03.2022

Call Center Dispatch Operator

California State University, Northridge
04.2014 - 12.2016

Bachelor of Science - Human Resources Management

Grand Canyon University

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Rachel Campbell