Rachel Canady
Jacksonville,NC
Summary
Accomplished educator and customer service leader, adept in literacy development and enhancing customer satisfaction. Leveraged effective listening to foster family involvement at Liberty Christian Academy, achieving significant improvements in student engagement. Expert in curriculum design and service delivery optimization, demonstrating a proven track record of elevating educational and customer service standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher
Liberty Christian Academy
Richlands, NC
09.2023 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Built and strengthened positive relationships with students, parents and teaching staff.
Service Director
Stevenson Automotive
Jacksonville, North Carolina
11.2014 - 08.2018
- Managed daily operations of customer service department, including scheduling, training and supervising staff.
- Developed strategies to improve customer satisfaction, reduce response time and increase efficiency of service delivery.
- Analyzed customer feedback to identify areas of improvement in product design and services provided.
- Created policies and procedures to ensure compliance with industry standards and regulations.
- Oversaw recruitment process for new customer service personnel and conducted interviews with prospective candidates.
- Implemented a system to track customer inquiries, complaints and compliments to monitor performance metrics.
- Provided technical support to customers experiencing difficulties using the company's products or services.
- Ensured that all customer service representatives had comprehensive knowledge of the company's products and services.
- Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
- Collaborated with other departments within the organization such as marketing, sales, finance, IT, to ensure smooth functioning of operations across different teams.
- Designed detailed reports outlining key performance indicators such as average response time, resolution rate, for senior management.
- Maintained relationships with third party vendors providing customer support services on behalf of the company.
- Evaluated employee performance based on criteria such as accuracy and speed in responding to queries, ability to upsell and cross-sell products and services,.
Bank Teller
Marine Federal Credit Union, Western Blvd
Camp Lejeune , NC
08.2009 - 08.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Receptionist
Marine Chevrolet Cadillac
Jacksonville, NC
06.2005 - 08.2009
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Science - Government
Campbell University
Buies Creek, NC05-2011
Associate of Arts - Sociology
Coastal Carolina Community College
Jacksonville, NC12-2007
Master of Science - Environmental Management
Webster University
St. Louis, MOSkills
- NC teaching credential
- Family involvement
- Cross-functional team leadership
- Revenue growth management
- PPE monitoring
- Environmental protection processes
- Regulations and compliance
- Safety hazards analysis
- Lock out tag out programs
- Implementing policies
- Financial software
- Data inputting
- Deposit and withdrawal management
- Customer relationship development
- Time management proficiency
Certification
- IS-00454: Fundamentals of Risk Management
Date Completed: 7/4/2015
CEU: 0.20 - IS-00800.d: National Response Framework, An Introduction
Date Completed: 9/15/2022
CEU: 0.30 - IS-00700.b: An Introduction to the National Incident Management System
Date Completed: 9/15/2022
CEU: 0.40 - IS-00200.c: Basic Incident Command System for Initial Response ICS-200
Date Completed: 9/15/2022
CEU: 0.40 - IS-00100.c: Introduction to Incident Command System, ICS-100
Date Completed: 9/15/2022
CEU: 0.20
Timeline
Teacher
Liberty Christian Academy
09.2023 - Current
Service Director
Stevenson Automotive
11.2014 - 08.2018
Bank Teller
Marine Federal Credit Union, Western Blvd
08.2009 - 08.2010
Receptionist
Marine Chevrolet Cadillac
06.2005 - 08.2009
- IS-00454: Fundamentals of Risk Management
Date Completed: 7/4/2015
CEU: 0.20 - IS-00800.d: National Response Framework, An Introduction
Date Completed: 9/15/2022
CEU: 0.30 - IS-00700.b: An Introduction to the National Incident Management System
Date Completed: 9/15/2022
CEU: 0.40 - IS-00200.c: Basic Incident Command System for Initial Response ICS-200
Date Completed: 9/15/2022
CEU: 0.40 - IS-00100.c: Introduction to Incident Command System, ICS-100
Date Completed: 9/15/2022
CEU: 0.20
Bachelor of Science - Government
Campbell University
Associate of Arts - Sociology
Coastal Carolina Community College
Master of Science - Environmental Management
Webster University
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