Rachel Canal
Viera,FL
Summary
Well-qualified Senior-Level Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
Work History
General Spa Manager
Hand & Stone Massage/Whitsend Spa LLC
2022.03 - Current
- Worked with suppliers to identify cost savings opportunities resulting in 15% reduction in expenses
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Essentials Medi-Spa & Salon
2020.12 - 2022.03
- Achieved profits of $500K while serving as Operations manager
- Managed cash deposits, payroll data entry, and paperwork processing for forty-nine employees, ensuring compliance with company guidelines
- Answered overflow calls in call center, addressing spa-related inquiries regarding over 60 services, appointments, scheduling for 30+ technicians, and other guest services
- Successfully established key internal functions and defined scope of positions for new organizations through hiring and training of initial personnel
- Increased annual revenue and enhanced employee satisfaction by effectively managing 49 team members across eight departments, including front desk, call center, massage, aesthetics, nails, hair, rejuvenation, and inventory/retail products
- Handled average of 25+ customer calls daily, utilizing active listening techniques to ensure customer retention
- Maintained excellent customer service by effectively handling client escalations and providing support to lower-level employees.
- Led hiring, onboarding, and training of new hires to fulfill business requirements
Licensed Benefit Expert
Ulta Beauty Inc
2017.11 - 2020.12
- Assisted management with daily operations, including opening and closing procedures
- Promoted eye-catching marketing by establishing and executing visual merchandise displays
- Educated clients on efficient brow maintenance and introduced at-home care packages
- Solved multi-line phone calls of product and store-related inquiries as well as booked appointments for eyebrow and hair treatment from variety of sources
- Resolved issues quickly and with minimal expense after listening to concerns of guests and identifying appropriate solutions
- Obtained positive performance reviews from guests and management
- Minimized cross-contamination risks by ensuring sanitization of work area, tools, and equipment
- Met critical deadlines despite busy schedule, while proposing products based on needs and preferences of clients
- Improved percentage of new clients by 45%, resulting from direct referrals
- Developed successful relationships with clients by delivering requested services and exceptional results.
Licensed Advisor
Merle Norman Cosmetics
2014.07 - 2017.11
- Processed product purchases and payments as well as coordinated packaging inventory management, and varying customer requests
- Supported reception desk, received phone calls, scheduled appointments, and collected payments for services rendered
- Performed duties such as opening by setting up each station, refilling supplies, and opening POS with correct amount in cash drawer as well as closing by cleaning each station, refilling supplies, carrying out janitorial tasks, closing POS, separating night deposits from opening cash, and depositing money in bank drop box
- Provided optimal aesthetics services to every client by keeping abreast with style industry standards, trends, and techniques
- Cultivated productive and positive relationships with customers based on loyalty and service, while relaxing customers through conversation and personal relatability
- Sold products and related merchandise according to customer service techniques and professional selling skills
- Created community reputation by maintaining strong client relationships and achieving customer satisfaction.
Apartment Leasing Consultant
Tuscany Apartments
2011.07 - 2014.05
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
- Kept properties in compliance with local, state and federal regulations.
- Planned special events such as lotteries, dedications and project tours.
Education
Bachelor of Applied Science - Business Management
Eastern Florida State College
Melbourne, FL2022
Associates of Arts & Science - General Studies
Eastern Florida State College
Melbourne, FL2016
Skills
- Operations Management
- Team Training & Leadership
- Payroll Management
- Problem Resolution
- Business Development
- Customer Satisfaction & Retention
- Exceptional Communication
- Property Management
- Account Management
- Tenant Relations
- Critical Thinking
- Knowledge of spa treatments
Additional Information
- License Esthetician License (2014-current)
- Certified Manager
Timeline
General Spa Manager
Hand & Stone Massage/Whitsend Spa LLC
2022.03 - Current
Operations Manager
Essentials Medi-Spa & Salon
2020.12 - 2022.03
Licensed Benefit Expert
Ulta Beauty Inc
2017.11 - 2020.12
Licensed Advisor
Merle Norman Cosmetics
2014.07 - 2017.11
Apartment Leasing Consultant
Tuscany Apartments
2011.07 - 2014.05
Bachelor of Applied Science - Business Management
Eastern Florida State College
Associates of Arts & Science - General Studies
Eastern Florida State College
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