Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Carranza

Kenosha,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Human Resources Coordinator

Great Northern Corporation
10.2020 - Current
  • Fostered positive work environment through comprehensive employee relations program.
  • Developed strategic partnerships with external vendors, optimizing resources and maximizing cost savings.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.
  • Recruited top talent to maximize profitability.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Office Manager/Physical Therapist Assistant

Sports Physical Therapists
01.2016 - 03.2020
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Updated reports, managed accounts, and generated reports for company database.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Rehabilitated patients with various orthopedic condition, follow treatment plans established by the prima physical therapist, perform daily documentation per patient while maintaining corporate compliance and followed HIPPA rules and regulations

Customer Service Representative

Livingwell Home Medical Supplies
02.2013 - 01.2016
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.

Education

Bachelor of Science - Business Administration With A Focus On Human Res.

Indiana Wesleyan University
Marion, IN
09.2021

Associate of Applied Science - Physical Therapy Assistance

Gateway Technical College
Kenosha, WI
05.1998

Skills

  • Human Resources Allocation
  • Payroll coordination
  • Human Resources Department Processes
  • Recruitment and hiring
  • Recruitment Management
  • Relationship Building
  • Superb interpersonal skills
  • Office Management
  • Documentation and control
  • Meeting planning
  • Staff Management
  • Office Administration
  • Managing Operations and Efficiency
  • Computer Skills
  • Team Supervision
  • Teamwork and Collaboration
  • Dispute Resolution
  • Active Listening
  • Administrative and Office Support
  • Microsoft Outlook
  • Money handling abilities
  • Staff Training
  • Documentation

Timeline

Human Resources Coordinator

Great Northern Corporation
10.2020 - Current

Office Manager/Physical Therapist Assistant

Sports Physical Therapists
01.2016 - 03.2020

Customer Service Representative

Livingwell Home Medical Supplies
02.2013 - 01.2016

Bachelor of Science - Business Administration With A Focus On Human Res.

Indiana Wesleyan University

Associate of Applied Science - Physical Therapy Assistance

Gateway Technical College

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Rachel Carranza