Rachel Carson
Champaign,IL
Summary
Customer Service Representative providing excellent and efficient service to each and every patient. I am a top earner in revenue for our department which also means that I get to help the largest amount of people. I am proficient on computers, phones, and in person. I pride myself on helping my coworkers be the best that they can be. I am an avid multi-tasker and like to help innovate quicker and easier solutions for the department.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Carle Foundation Hospital
04.2020 - Current
- Obtaining equipment for patients with speed and accuracy
- Actively communicating with doctors and nurses to ensure our patients get their needs met in a timely manner
- Training new employees
- Data entry and reconciling registers
- Working with insurance companies to learn their rules and regulations to get the patients needs met
Manager
Einstein Bros Bagels
11.2013 - 03.2020
- Oversaw operations, time management, food quality
- Head of hiring employees, interviewing, and training
- Admin operations such as sales, inventory, schedule, and ordering
Education
Associate of Applied Science - Social Work
Parkland College
Champaign, IL05.2026
Associate of Applied Science - Business Administration
Eastern Florida State College
Cocoa, FL12.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Carle Foundation Hospital
04.2020 - Current
Manager
Einstein Bros Bagels
11.2013 - 03.2020
Associate of Applied Science - Social Work
Parkland College
Associate of Applied Science - Business Administration
Eastern Florida State College
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