Rachel Carver

Managed daily office operations, tenant communication and lease administration.

• Scheduled property showings for prospective tenants, managed lease signings
• Maintained company's digital marketing and online presence.
• Installed workflow automation processes with the rental software to create seamless operations.
• Assisted property manager with eviction process, ensuring compliance with legal requirements and company policy.
• Promoted transaction process to a fully digital platform .
• Organized financial reports for owners and property manger, processed rent payments, and assisted with budgeting.
• Worked alongside with maintenance and turnover coordinator to assign out maintenance requests.
• Designed a new maintenance request system that reduce costs by halff and improved the efficiency of the technician's response time.
• Administered payroll on a weekly basis, managing overtime and paid time off.

• Providing superb customer service by offering product recommendations, answering questions and assisting shoppers.
• Managed inventory, restocking products and creating appealing visuals for the storefront.
• Maintained a clean and organized space for shoppers and employees.
• Assisted with tailoring services by taking and recording accurate measurements for our custom team.
• Facilitated requests for drop off and pick ups at the Billy Reid Warehouse.
• Packaged online orders for shipment, guaranteeing a timely delivery to the clients.
• Composing and delivering emails to clients, providing consistent seasonal updates and promotions.
• Assisted store director with store-wide events, arranging catering and entertainment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.

• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
• Oversaw daily office operations, ensuring efficient workflow and organization.
• Worked alongside administrative staff, delegating tasks and promoting team productivity.
• Built strong connections with local mortgage lenders, construction companies, and title firms, organizing collaborative meetings and events for realtors.
• Managed brokerage-wide events and meetings, creating a seamless-execution.
• Handled high-volume calls, providing information to clients and directing the appropriate messages to both brokers and realtors.
• Implemented office procedures to improve efficiency and reduce costs.
• Maintained records and assisted with budgeting. Oversaw 5 office locations in Maryland.
• Implemented a workflow automation system through Zapier and Asana to streamline intern to realtor tasks. Managed the brokerage's high school internship program, assigning their daily tasks and providing support. Handled personal and professional tasks for the company's broker.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.