Rachel Cash
Summary
Skilled in problem-solving and exceptional communication, I enhanced airport safety and reduced flight delays at Delta Global Services through meticulous adherence to FAA regulations and effective teamwork. My proficiency in basic computer skills and adaptability has consistently improved operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SARAA
03.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while answering calls and assisting passengers with frequent ask question.
- Coverage if needed at Administration Front Desk to manage phone calls, emails, sorting out mail and any walk-in clients.
- Responded to daily frequent asked questions Location of Rental Cars Counters, Shuttle Bus for Hotels and Taxi location, Where the location of Ubers and Lyft are at. Or any other Ground Transformation and Parking questions.
- Assisted customers in navigating on Airline website to find their baggage or boarding pass, And to connecting to the Airport WiFi website and improving overall user experience.
- · Conduct frequent walk around to the terminal to ensure cleanliness from clean crew.
Airport Ramp Agent/Ticket Agent
Avflight
02.2015 - 02.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs. And ensure you have the proper PPE
- Follow strict FAA regulations and safety protocols during all aspects of ramp agent duties.
- Manage Incoming Flights on-time for departures with quick and efficient turnaround times.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to incoming flight. Make sure all FOD is cleaned up in your gate area.
- Reduced risk of accidents or incidents on the tarmac, monitoring surroundings while working around active aircrafts.
- Improved communication between ramp agents and your Airline personnel through the use of radio equipment, hand signals, and other forms of communication. To promote on-time landings and avoid delays.
- Guided aircraft into and out of parking positions using Day or Night wands .
- Check-in Passengers for faster service, reducing wait times for customers. Assist them with Boarding Pass and Luggage Tags.
Utility Worker
HMSHost
06.2018 - 09.2018
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Check Sodas and Co2 containers, Keg beers if needed replace
- Washing dishes. To do food prepping for morning shift and for my cooks for my shift.
- Load and Unloading the supply trucks and then Stock and rotating new food with stuff already on shelf. And tossing out all old and expired food.
- Sweep, mop floors and wipe tables.
- Clean out the fryers and dispose Grease into grease trap outside by dock.
Airport Ramp Agent
Delta Global Services
07.2012 - 12.2014
- .Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Follow correct FAA regulations and safety protocols during all aspects of ramp agent duties.
- Conducting thorough inspections of aircraft and equipment prior to Arriving Flights. Maintained clean Ramp from FOD from interfering with aircraft movements or personnel safety
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Do Equipment inspection such as conveyor belts, push-back tractors and tugs before arriving flight.
- Provided exceptional customer service to passengers, assisting with luggage handling and delayed baggage.
- Supported smooth passenger boarding processes by guiding planes into gates safely using marshaling techniques with day time and night time wands. And with proper PPE
- Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
Education
High School Diploma -
Steelton-Highspire High School
Middlerown, PA06.2002
Skills
- Problem-solving abilities
- Active Listener
- PPE And Security Compliance
- Decisions Maker
- Attention to Detail
- Exceptional communication
- Adaptability and Flexibility
- Self Motivate
- Basic Computer skills including email, Microsoft Office, and Data entry
- Goal Setting
- Professionalism
- Phone Answering and Paging System Etiquette
- Able to comprehend, retain information, and follow oral and written instruction
- Airport security awareness
- Issue Resolution
Timeline
Customer Service Representative
SARAA
03.2019 - Current
Utility Worker
HMSHost
06.2018 - 09.2018
Airport Ramp Agent/Ticket Agent
Avflight
02.2015 - 02.2019
Airport Ramp Agent
Delta Global Services
07.2012 - 12.2014
High School Diploma -
Steelton-Highspire High School
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