Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Cash

Harrisburg,PA

Summary

Proven track record in high-stress aviation environments, exemplified at SARAA, where my adaptability and excellent communication skills led to enhanced passenger loyalty and operational efficiency. Expert in PPE compliance and creative problem-solving, I significantly improved safety and customer satisfaction. My ability to manage crises and ensure passenger comfort stands out, making me a valuable asset to any team.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

SARAA
03.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while answering calls and assisting passengers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the Passengers.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Conduct frequent walk around to the terminal to ensure cleanliness.

Airport Ramp Agent/Airport Customer Service Agent

Avflight (Frontier Airlines & Allegiant Airlines)
Middletown, Pennsylvania
02.2015 - 02.2019
  • Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
  • Proven ability to learn quickly and adapt to new situations.
  • Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
  • Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
  • Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
  • Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
  • Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Operated equipment while observing standard safety procedures.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
  • Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Ramp Agent

Delta Airlines Global Services
07.2012 - 12.2014
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights at the BSO.
  • Maintained, cleaned and sanitized interior of aircraft.
  • Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
  • Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Education

Diploma -

Steelton-Highspire High School
Steelton, PA
06.2002

Skills

Creative problem solving

  • Active Listening
  • Professional telephone demeanor
  • Documentation
  • Assertiveness
  • Friendly, Positive Attitude
  • Attention to Detail
  • Flexible and Adaptable
  • Multitasking
  • Excellent Communication
  • Calm Under Pressure
  • Verbal Communication
  • Problem-Solving

Timeline

Customer Service Representative

SARAA
03.2019 - Current

Airport Ramp Agent/Airport Customer Service Agent

Avflight (Frontier Airlines & Allegiant Airlines)
02.2015 - 02.2019

Ramp Agent

Delta Airlines Global Services
07.2012 - 12.2014

Diploma -

Steelton-Highspire High School

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Rachel Cash