Rachel Cavallaro
31 Woodycrest Trail,NY
Summary
Dynamic Associate Software Engineer with a proven track record at Dunkin’ Donuts, specializing in object-oriented programming and solutions deployment. Adept at troubleshooting and mentoring, I enhanced operational efficiency through innovative software applications and streamlined deployment processes, significantly improving team productivity and client satisfaction.
Overview
16
16
years of professional experience
Work History
Associate Software Engineer
Dunkin’ Donuts
Blooming Grove, NY
10.2025 - Current
- Developed and maintained software applications to enhance operational efficiency.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Conducted code reviews to ensure adherence to best practices and quality standards.
- Assisted in the design of user interfaces for improved customer engagement and experience.
- Mentored junior developers, fostering skills development and knowledge sharing.
- Analyzed system requirements and translated them into functional specifications for development teams.
- Streamlined deployment processes through the use of version control systems and CI/CD pipelines.
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
- Enhanced application performance through optimization of algorithms and data structures.
- Gathered requirements and performed gap analysis through design workshops with users.
- Corrected, modified and upgraded software to improve performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Developed conversion and system implementation plans.
- Tested functional compliance of company products.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Inspected equipment, assessed functionality, and optimized controls.
- Tested and deployed scalable and highly available software products.
- Conducted data modeling, performance and integration testing.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Created proofs of concept for innovative new solutions.
- Designed and implemented scalable applications for data extraction and analysis.
- Estimated work hours and tracked progress using Scrum methodology.
- Translated technical concepts and information into terms parties could easily comprehend.
Server
Kinton Roman
Central Valley, NY
07.2024 - Current
- Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to enhance guest satisfaction.
- Trained new team members on restaurant policies, menu details, and efficient service techniques.
- Managed multiple tables simultaneously while maintaining high standards of service and guest engagement.
- Implemented effective upselling strategies to increase revenue and improve overall dining experience.
- Streamlined workflow processes to reduce wait times during peak hours, enhancing operational efficiency.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Resolved customer complaints promptly to maintain positive relationships and uphold restaurant reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed inventory of dining supplies to prevent shortages during service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Meat and Produce Manager
Walmart
Middletown, NY
12.2021 - 10.2022
- Managed inventory control processes to ensure product availability and freshness.
- Trained and mentored team members on best practices for produce handling and storage.
- Implemented quality assurance measures to enhance customer satisfaction with produce selection.
- Coordinated with suppliers to optimize delivery schedules and maintain stock levels.
- Analyzed sales trends to adjust product offerings and meet customer demands effectively.
- Developed promotional displays to increase visibility and sales of seasonal produce items.
- Streamlined workflows to improve operational efficiency in produce department tasks.
- Led initiatives to reduce waste through improved inventory management techniques.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Coached and mentored new team members.
- Assisted customers with produce questions.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Purchased produce following guidelines of marketing plan.
- Implemented effective merchandising techniques, leading to increased visibility of seasonal items and specialty products.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Maintained produce area and kept produce storage area clean and sanitary.
- Selected items for specials and marked down items to reduce losses.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions when needed.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Priced produce to achieve margin and sales goals.
- Collaborated with suppliers to ensure timely deliveries, maintaining a well-stocked produce section.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Oversaw budgeting responsibilities for the produce department, maximizing profitability without compromising on quality.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Planned attractive produce displays, using color and texture to enhance.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Orchestrated performance-oriented environment by closely supporting team members.
- Established strong relationships with vendors, securing favorable pricing and exclusive deals on premium products.
- Adapted department operations during seasonal fluctuations in supply, ensuring continued availability of diverse product selections throughout the year.
- Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
- Stayed informed on industry best practices, incorporating new techniques and technologies into department operations for continuous improvement.
- Negotiated with suppliers for favorable prices, terms, quality, and delivery.
- Assessed market trends, adjusting department offerings to cater to evolving consumer demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Deli Clerk
Quick Check
Goshen, NY
09.2021 - 12.2021
- Assisted customers with product selection and special requests to enhance satisfaction.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicing equipment and scales to prepare quality meats and cheeses efficiently.
- Collaborated with team members to manage inventory levels and reduce waste effectively.
- Developed promotional displays that increased customer engagement and showcased seasonal products effectively.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Deli Manager
ShopRite
Chester Ny
10.2009 - 09.2021
- Supervised daily operations of deli department to ensure quality service and product availability.
- Trained staff on food safety standards and proper handling techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed and implemented promotional displays to increase customer engagement and sales.
- Coordinated scheduling for team members to optimize labor efficiency during peak hours.
- Monitored compliance with health regulations, ensuring a safe environment for customers and staff.
- Enhanced customer experience by resolving complaints and providing personalized service solutions.
- Analyzed sales trends to forecast demand and adjust product offerings accordingly.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Observed quality assurance standards to optimize freshness of deli products.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Inventoried food products and associated materials on weekly basis.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for Number staff by planning and designating shifts and hours.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
- Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Implemented customer feedback system to gather insights, directly leading to menu improvements and service enhancements.
- Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
- Conducted regular product tastings with staff to ensure deep product knowledge and passionate customer recommendations.
- Introduced loyalty program that rewarded frequent customers, leading to significant increase in regular visits.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Developed and launched successful marketing campaign for new deli products, significantly increasing foot traffic.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
- Organized community events to raise deli's profile and build loyal local customer base.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Planned and executed promotions and special events in close collaboration with management.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Set and oversaw weekly and special event menu plans.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
Education
GED -
Middletown Ny
Middletown NySkills
- Object-oriented programming
- Amazon web services
- Software documentation
- Testing and debugging
- Software development methodologies
- Adaptability and learning
- Troubleshooting
- Project documentation
- API design and integration
- Solutions deployment
- Client requirements
- Programming languages
- Front-end frameworks
- Research and development
- Software development
- Configuration management
- Project planning
- Software development lifecycle
- Project management
Timeline
Associate Software Engineer
Dunkin’ Donuts
10.2025 - Current
Server
Kinton Roman
07.2024 - Current
Meat and Produce Manager
Walmart
12.2021 - 10.2022
Deli Clerk
Quick Check
09.2021 - 12.2021
Deli Manager
ShopRite
10.2009 - 09.2021
GED -
Middletown Ny