Rachel Cednick Jones

• Provide excellent professional customer service skills creating a friendly rapport with customers while completing transactions
• Adhere to proper compliance with safe deposit box operations and guidelines with customers
• Maintain accurate counts from armored vendor truck deliveries by verifying and counting cash
• Responsible for processing cashier checks, money orders, saving bonds, mortgage, and loan payments
• Process various personal and commercial transactions with extreme attention to detail
• Conduct foreign currency transactions with customers
• Assist Managers with daily balance of vault that exceeds more than $50,000
• Responsible for ordering cash, supplies, and creating work orders for branch personnel
• Ensure the cash drawer is balanced at the end of the day with all cash receipts and customer transactions
• Skilled in identifying and preventing fraudulent activities within the banking industry
• Experienced in creating and managing schedules to streamline operations and maximize team efficiency
• Responsible for managing and maintaining ATM functionality, including cash replenishment, troubleshooting, and ensuring a seamless customer experience.

• Promoted to supervisory position in less than 5 months based on problem solving skills, ability to learn quickly, strong work ethic and dedication of working hard towards company goals
• Constantly made top conversion numbers exceeding 25% of company goals
• Responsible for in-store windows and displays for customizing the feel and look of store to attract customers
• Responsible for phone interviewing, training new employees for a customer service focused environment
• Key holder responsibility of opening and closing store, counting, and balanced 3 cash registers, conducted refunds and exchanges, as necessary.

• Maintained excellent customer service to satisfy customer's request
• Swept, mopped, and kept up with cleaning tasks regularly
• Recorded customers service orders at register
• Prepared daily food items cooked simple foods, and beverages using proper safety precautions and sanitary measures
• Operated cash register received and dispensed correct change to customers.

· Responsible for mailing their bi-annual newsletter each year to their customers throughout the southeast.