Rachel C. England

Serving on the brand-new First Party Fraud Wealth team stood up in the last year, responsibilities have included the following:

• Finding and evaluating all fraud-related ARCMs within the Wealth space; challenging any potential gaps and working with ARCM/CAP owners to fix.
• Identifying, researching, and properly mitigating any issues/lapses in policy or procedures that could lead to a fraud attack.
• Actively seeking out new partnerships with leadership and analytics groups in the Wealth space; working with these teams to stand up Wealth fraud reporting
• Working high-dollar first party fraud cases to close fraudulent accounts and recover funds; have recovered over $500K to date

Served on high-visibility Senior Operational Risk Management (SORM) Team as Consumer Client Protection (CCP) data analyst. Monitored and worked alongside all lines of business (LOB) to ensure that bank would reach Tier 3 residual risk in CCP sphere by November 2023, as promised to regulators.

• Produced data analysis slides on state of effective/less than effective controls within each LOB; presented findings to business control heads and directors.

Thoroughly reviewed all new product initiatives to identify and mitigate all potential risks in the Anti-Money Laundering (AML) risk stripe.

• AML Subject Matter Expert and experienced Citi Risk & Controls (CR&C) user
• Headed creation of AML Playbook for both Cards and Retail organizations. Skilled in creation and interpretation of Citi policies and doctrine.

Served on the official US Navy Fire Investigation Team for the historic USS BONHOMME RICHARD fire. Conducted internal investigations to determine negligence and violation of laws and regulations by US Navy and civilian personnel.

• Headed creation and organization of official fire event timeline, allowing team to determine cause of fire
• Assisted in reviewing and rewriting US Navy fire safety policies to prevent future ship losses

Successfully led a 30-person team responsible for maintaining $25M worth of weapons and equipment. Solely responsible for the management of over $2.5M worth of ammunition with zero losses.

• Subject Matter Expert in Operational Risk Management; thoroughly identified, mitigated and prevented all risks related to weapons safety and explosives