Rachel Chadwick
Austin,TX
Overview
14
14
years of professional experience
Work History
Event Manager
Webber Productions
03.2014 - Current
- Implement protocols and procedures to effectively manage planning process.
- Train, supervise and serve as point of contact for over 60 volunteers and event staff to complete tasks on time.
- Develop creative themes for events and created related activities to engage attendees.
- Prepare and coordinate merchandise logistics; transport all merchandise to and from venues. Supervise load in for all vendors
- Coordinated travel and accommodations for event attendees.
Baggage Supervisor
American Airlines
04.2022 - 11.2023
- Provided training to new hires on company policies, procedures, and best practices in baggage management.
- Reduced lost luggage incidents by closely monitoring baggage tracking systems and providing timely updates to staff.
- Conducted performance evaluations for team members, identifying areas for improvement and opportunities for professional growth.
- Operated baggage scanners and computers to route baggage and cargo to correct passenger's destination.
- Liaised with airline representatives regularly to address any operational concerns related to baggage processing or transport.
Customer Service Specialist
FedEx
09.2018 - 05.2021
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week
- Consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Opened missing package claims and followed up with recipients throughout claims process
- Communicated with drivers and stations directly to resolve issues
- Initiated re-routing, tracking and replacement claims for packages during major catastrophes
Reservations Sales Consultant
Starwood Hotels & Resorts
09.2015 - 12.2017
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted VIP guests and travel partners with questions throughout entire booking cycle.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Health Benefits Specialist
American National Insurance Company
02.2013 - 05.2015
- Verified policy coverage and benefits for insured individuals as well as providers.
- Promoted superior experience by addressing customer policy and claim concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers within required time window about resolved issues, to maintain high standards of customer service.
- Provided billing services by taking payments, setting up accounts and contacting financial institutions to verify information.
- Complied with HIPAA guidelines
Technical Support Specialist
USAA Federal Savings Bank
07.2010 - 11.2012
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Fielded average of 70 inbound phone calls to deliver support and remotely resolve service issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Education
Some College (No Degree) - Marketing
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Empathy
Leadership
Problem Solving
Active Listening
Attention to Detail
Communication
Timeline
Baggage Supervisor
American Airlines
04.2022 - 11.2023
Customer Service Specialist
FedEx
09.2018 - 05.2021
Reservations Sales Consultant
Starwood Hotels & Resorts
09.2015 - 12.2017
Event Manager
Webber Productions
03.2014 - Current
Health Benefits Specialist
American National Insurance Company
02.2013 - 05.2015
Technical Support Specialist
USAA Federal Savings Bank
07.2010 - 11.2012
Some College (No Degree) - Marketing
The University of Texas At San Antonio
05.2001 -
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