Rachel Chaliph-White
Saint James,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Laboratory Aide
Stony Brook University Hospital
Stony Brook, NY
05.2019 - Current
- Improved lab efficiency by maintaining a clean and organized workspace, ensuring smooth daily operations.
- Improved specimen processing efficiency by accurately labeling and organizing samples.
- Maintained a clean and organized work environment, adhering to safety protocols and standards.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
- Supported team members in achieving daily goals through active collaboration and effective communication.
- Continuously improved knowledge of industry best practices by attending relevant trainings and workshops.
- Safeguarded patient privacy through diligent adherence to HIPAA regulations during all stages of the accessioning process.
- Mitigated potential errors by double-checking data entry, minimizing instances of incorrect test order submission or mislabeled specimens.
- Assisted in training new employees on standard operating procedures, fostering a culture of excellence within the team.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
Guest Services Admin
Christian Cultural Center
Smithtown, NY
11.2018 - Current
- Enhance member/guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamline check-in processes for increased efficiency and reduced wait times.
- Collaborate with team members to develop best practices for consistent member/guest experience.
- Manage high call volume, consistently maintaining a professional demeanor
- Built a rapport with members/guests through active listening, empathy, and understanding of their individual needs.
- Maintain a high level of integrity and confidentiality when handling sensitive member/guest information, ensuring data privacy compliance.
- Support peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic.
- Respond proactively and positively to rapid change.
- Maintain accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Education
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYSkills
- Sample Preparation
- Problem Solving
- Inventory Management
- Quality Control
- Lab Safety Protocols
- Chemical Handling
- Centrifugation Techniques
- Biohazard Management
- Time Management
- Team Collaboration
Timeline
Laboratory Aide
Stony Brook University Hospital
05.2019 - Current
Guest Services Admin
Christian Cultural Center
11.2018 - Current
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York