RACHEL CHAMPAGNE
Pawtucket
Summary
Professional in healthcare industry with strong background in managing insurance benefits/authorizations and ensuring compliance. Skilled in navigating complex systems, problem-solving, and maintaining accurate records. Known for effective collaboration, adaptability, and delivering results in fast-paced environments. Reliable team player with expertise in healthcare regulations, communication, and customer service.
Overview
10
10
years of professional experience
Work History
Benefits and Authorization Specialist
Houghton Physical Therapy
Attleboro, MA
03.2022 - Current
- Processed insurance authorizations, ensuring compliance with company policies and regulatory requirements.
- Communicated effectively with healthcare providers to gather necessary documentation for authorization requests.
- Reviewed patient files for completeness, verifying information prior to submission for authorization approval.
- Coordinated with billing department to resolve discrepancies in authorization status and patient accounts.
- Maintained accurate records of authorization requests, tracking progress and outcomes within internal systems.
- Developed training materials for new hires on standard operating procedures related to authorizations.
- Initiated process improvements that enhanced efficiency of authorization workflows across multiple departments.
- Maintained a high level of expertise in healthcare regulations, ensuring the organization remained compliant with all relevant laws and guidelines concerning medical records management.
Office Staff
Brockton Oral and Maxillofacial Surgery
Brockton, MA
07.2020 - 2021
- Assisted in patient scheduling and appointment management using electronic health record systems.
- Maintained accurate patient files and documentation for compliance with healthcare regulations.
- Coordinated communication between patients and medical staff to ensure smooth operations.
- Provided support in managing office supplies and maintaining inventory levels effectively.
Dietary Aide
Bridges by Epoch
Westwood, MA
11.2019 - 2021
- As a dietary aide at this assisted living facility for people with dementia, it is my responsibility to make sure all residents are fed at every meal period and that everyone is safe at all times.
- I assist the CNAs and Nurses during the day to keep the residents happy.
- Between meals, I help the cooks prepare food the next day while keeping a clean and sanitized work space.
- Assisted living facility for people with dementia.
Server
Longhorn Steakhouse
Seekonk, MA
07.2019 - 2021
- My main responsibilities at the restaurant include making drinks and serving food in a rapid, proficient fashion.
- I am required to have incredible time management skills in order to accomplish my job.
- In addition, at the end of the work day, it is my job to make sure the bar is spotless and well sanitized.
Server
Antonio's, Pizza by the Slice
Pawtucket, RI
09.2018 - 07.2019
- Similarly to Longhorn's, my main responsibilities at the restaurant included making drinks and serving food in a quick, proficient fashion.
- I was also required to have incredible time management skills in order to accomplish my job.
- In addition, at the end of the work day, it was my job to make sure the bar was well sanitized and prepped for the next shift.
Customer Service Representative
Barrett Distribution Centers
Franklin, MA
02.2016 - 07.2018
- At Barrett Distribution, I started working as an administrative assistant and quickly promoted to customer service representative within the year.
- My initial responsibilities included running the front desk, making appointments for incoming freight deliveries, and keeping the office organized.
- The job requires that I assist with customer service tasks in an efficient, timely manner while also greeting guests and taking incoming calls.
- I made sure that all necessary paperwork was filled out accurately and neatly before filing at the end of the day.
Education
High School -
WEST DEPTFORD HIGHSCHOOL
WEST DEPTFORD, NJ01-2013
Skills
- Excellent communication skills
- Proficient in Microsoft Office (Word, Excel, & Outlook)
- Customer service experience
- Efficient in time management
- Meticulous
- Medical terminology expertise
- Insurance verification
- Data entry proficiency
- Organized
- Reliable
Timeline
Benefits and Authorization Specialist
Houghton Physical Therapy
03.2022 - Current
Office Staff
Brockton Oral and Maxillofacial Surgery
07.2020 - 2021
Dietary Aide
Bridges by Epoch
11.2019 - 2021
Server
Longhorn Steakhouse
07.2019 - 2021
Server
Antonio's, Pizza by the Slice
09.2018 - 07.2019
Customer Service Representative
Barrett Distribution Centers
02.2016 - 07.2018
High School -
WEST DEPTFORD HIGHSCHOOL