Summary
Overview
Work History
Education
Skills
Timeline
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Deborah Chand

Lansing,Colorado

Summary

Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.

Overview

12
12
years of professional experience

Work History

Floral Specialist

Harris Teeter
06.2015 - 02.2017
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
  • Upheld rigorous standards of cleanliness within the work environment to guarantee a safe space for staff members and customers alike.
  • Managed budget constraints to create cost-effective yet beautiful arrangements without sacrificing quality or aesthetic appeal.
  • Enhanced customer satisfaction by providing personalized floral recommendations and assistance.
  • Assisted clients in selecting appropriate flowers for special occasions such as weddings, funerals, and holidays.
  • Demonstrated exceptional attention to detail when creating custom orders, delivering precise results according to client specifications.
  • Increased sales through effective merchandising and attractive displays, showcasing seasonal offerings.
  • Prepared potted plants and bouquets based on customer requirements.
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Provided customers with care directions for flower arrangements.
  • Utilized floral design techniques to craft unique floral arrangements.

Residential House Manager

Hope Alive
06.2013 - 06.2014
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
  • Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
  • Assisted residents with daily hygiene and living tasks.
  • Implemented conflict resolution strategies when mediating disputes between residents or staff members.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Fills in the gaps of basic schedules with positive learning opportunities and experiences for the residents
  • Provided transportation for residents as needed

International Humanitarian Aide Worker

Friendships
06.2012 - 06.2013
  • Conducted needs assessments for vulnerable populations, informing program development and resource prioritization.
  • Developed and maintained partnerships with local NGOs, optimizing resource allocation and project outcomes.
  • Kept case files updated, accurate and aligned with requirements.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Coordinated volunteer activities for community service projects.
  • Participated in day to day activities to keep the mission running

Front Desk Coordinator

Twin Arch Self Storage
06.2005 - 06.2012
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Updated client records accurately and efficiently, ensuring data integrity within the system.
  • Scheduled appointments for clients and potential clients in computer system.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Conducted tours for potential customers

Education

Associate of Arts - English Language And Literature

East Central University
Ada, OK

Skills

  • Event planning proficiency
  • Plant care
  • Sales and service-oriented
  • Customer Service-oriented

Timeline

Floral Specialist

Harris Teeter
06.2015 - 02.2017

Residential House Manager

Hope Alive
06.2013 - 06.2014

International Humanitarian Aide Worker

Friendships
06.2012 - 06.2013

Front Desk Coordinator

Twin Arch Self Storage
06.2005 - 06.2012

Associate of Arts - English Language And Literature

East Central University

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Deborah Chand