Rachel Chandler
West Branch,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server
G's Pizzeria
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Teller
TCF Bank
10.2019 - 05.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
Residential Advocate
Underground Railroad LLC
12.2017 - 06.2019
- Responded effectively to crises situations, utilizing de-escalation techniques and coordinating appropriate interventions.
- Initiated constructive conversations around conflict resolution among roommates leading to improved interpersonal dynamics.
- Enhanced resident safety with thorough monitoring of the property, addressing any potential hazards or concerns promptly.
- Collaborated with interdisciplinary teams to ensure comprehensive care and support for all residents.
- Promoted mental well-being of individuals through mindfulness exercises tailored towards stress relief.
- Assessed new individuals for program eligibility through intake interviews and evaluation processes.
- Connected residents to various services such as healthcare providers or legal assistance when needed.
- Strengthened community relationships, organizing events and activities to foster connections among residents.
- Upheld confidentiality standards while handling sensitive information about residents'' backgrounds or personal struggles.
- Managed documentation efficiently, maintaining accurate records of resident information, progress, and incidents.
- Assisted residents in achieving personal goals by providing resources, guidance, and encouragement.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Education
No Degree - Cosmetology
Kirtland Community College
Roscommon, MI12.2023
High School Diploma -
Ogemaw Heights High School
West Branch, MI06.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Cash Drawer Balancing
- Goal-oriented focus
- Banking
- Financial record keeping
- Rapid 10-key data entry
- Client Advocacy
- Boundaries Establishment
- Self-care strategies
- De-Escalation Techniques
- Safety Planning
- Cultural Competency
- Family services
- High-Risk Populations Identification
- Case Management
- Community Referrals
Timeline
Server
G's Pizzeria
07.2023 - Current
Teller
TCF Bank
10.2019 - 05.2021
Residential Advocate
Underground Railroad LLC
12.2017 - 06.2019
No Degree - Cosmetology
Kirtland Community College
High School Diploma -
Ogemaw Heights High School
Similar Profiles
Travis AckerTravis Acker
Line Cook at G's PizzeriaLine Cook at G's Pizzeria
Kaden LockwoodKaden Lockwood
Manager at G's Pizzeria & DeliManager at G's Pizzeria & Deli
Janeesha DigoJaneesha Digo
Pizza Shop Assistant at Mumma G's Pizza and PastaPizza Shop Assistant at Mumma G's Pizza and Pasta