Rachel Chapman
Ocala,Florida
Summary
Experienced with 17 years of serving, including 9 years of bartending, and 2 years of restaurant front of house management. I thrive under pressure both behind the bar and on the floor. I am a strong believer in working as a team and considering my own success as my peers success. As well as the other way around. I'm hard working and take pride in what I do, and I will always help a peer out. In my opinion you can always make time for each other. I am looking for bartending AND serving hours, supervisor or management as well. If serving I would ultimately like to pair with supervising or bartending as well; I’m very flexible and love to work. I'm firm in that decision and pay attention to how I'm trained in any areas. (In my experience, every restaurant is different.) I have many reviews from my employment at the Great Catch to prove am a great asset to any restaurant and/or bar and promise to always go out of my way to make a customer want to come back. As well as my peers not want to leave the establishment.
Overview
17
17
years of professional experience
Work History
bartender
01.2022
- High volume cocktail place here
- I would never be able to explain how many cocktails I pumped hour here
- HUGE restaurant so service bar was always printing tickets
- As well as a HUGE bar, which was also always clean and people served
- I left because the community was going down and the customers were aggressive and violent
Server / Server Assisntant
Bank Street Patio Bar and Grill
02.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined order-taking process to minimize wait times for diners.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
bartender
09.2022 - 07.2023
- Responsible for set up and clean up (during shift as well), warmly greeting customers, taking orders, running food, and ensuring an enjoyable experience to each customers wants and needs
- Understanding the drink lists, events, and menu to better suit the customers wants and needs
- Using a polite but comfortable tone and presence with each customer
- I strive to always do what's best for the customer as well as the business
- Versed in most POS systems but I am always willing to learn and learn quickly
- Always be a team player
- If a peer is in need I do my best to come through
bartender
Rocking crab
01.2021 - 01.2022
waitress/bartender/manager
The Great Catch
01.2021 - 01.2022
- After the short staffing issue from covid, I was responsible for everything
- Any basic server and bartender duties as well as hosting, running food, helping with schedule making, and orders involving food and linens
- We would even help with making our own salads and preparing soups
- Anything to help the team and business survive
Server/Bartender
Irish 31
01.2021 - 01.2022
- In addition to hosting, running food, serving, making sure food was right, expoing for my peers, etc
- (what I consider basic duties as a server and bartender)
- This place was very high volume for its size, fast paced, and popular
bartender/server
Green Iguana
01.2016 - 01.2021
waitress/ shift leader/ head waitress
hometown pizza
01.2012 - 01.2021
- My job included basics like greeting people, seating them, taking their order, making sure order was correct, serving as well as keeping up to date with the customers needs, and sending them home full, happy, and with the correct bill
- As well as assisting my boss with the things we needed to keep business going and keep people happy
- I would help with orders and sign invoice etc
waitress
mix prime steak, fish, and sushi house
01.2016 - 01.2018
- Company Overview: Although we did have a host and food runners here, I practiced my 5 star restaurant educate here
- How to greet the table, and still make sure my food was correct, delicious for the customer, fast, and be sure the guest/s were properly served and happy when time to leave
- Bottle service done frequently, and very expensive cognacs and specialty cocktails were served here
- To this day my boss there says he would take me back with open arms if I ever chose to come back
- Although we did have a host and food runners here, I practiced my 5 star restaurant educate here
waitress/ bartender
121 restaurant and bar
01.2013 - 01.2016
- Company Overview: This was a 5 star restaurant that I truly believe made me the server I am today
- It was a beautiful 'destination spot' full of windows, and on a private airport
- The airport actually had a hanger for the presidents plane
- With my work ethic, positivity, and peer encouragement, I started to bartend here as well and learned how much I truly loved to make quality, fast, cocktails
- Not only at the bar but at service bar as well
- I still did all of my duties from greeting, to serving, to making sure the customer left happy
- But began to learn more class and started growing to have even more pride in my work and know my worth as an employee
- This was a 5 star restaurant that I truly believe made me the server I am today
- It was a beautiful 'destination spot' full of windows, and on a private airport
- The airport actually had a hanger for the presidents plane
Education
diploma -
thomaston high school
Southwest Shore, FL01.2022
Aesthetics -
Institute of Asthetics Arts and Sciences (IAAS)
01.2017
business management - criminal justice, psychology
Post university
01.2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
Timeline
Server / Server Assisntant
Bank Street Patio Bar and Grill
02.2024 - 12.2024
bartender
09.2022 - 07.2023
bartender
01.2022
bartender
Rocking crab
01.2021 - 01.2022
waitress/bartender/manager
The Great Catch
01.2021 - 01.2022
Server/Bartender
Irish 31
01.2021 - 01.2022
bartender/server
Green Iguana
01.2016 - 01.2021
waitress
mix prime steak, fish, and sushi house
01.2016 - 01.2018
waitress/ bartender
121 restaurant and bar
01.2013 - 01.2016
waitress/ shift leader/ head waitress
hometown pizza
01.2012 - 01.2021
diploma -
thomaston high school
Aesthetics -
Institute of Asthetics Arts and Sciences (IAAS)
business management - criminal justice, psychology
Post university