Rachel Childers
Summary
Proven leader demonstrating a high level of ownership and initiative, possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships and polished in evaluating employee performance. Successful in fast-paced environments requiring experience implementing new processes and managing multiple projects.
Overview
8
8
years of professional experience
Work History
Interim Manager, Leadership Develpoment Program
Chick-fil-A
02.2024 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored, and trained team members to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Financial Stewardship Director
Chick-fil-A
Orlando
08.2023 - 01.2024
- Writing weekly schedule and maintaining 0% labor IPO
- Ensuring food safety in the restaurant scoring a 1 for the past two quarters
- Overseeing inventory to ensure accurate ordering and maintaining of product
- Creating preventive repairs and maintenance checklists to lower expenses and maintain a safe working environment
- Paying and organizing invoices monthly and finalizing End of Month
- Leading and maintaining cash management systems and initiatives
- Monitoring and maintaining food cost to limit IPO
Customer Experience Director
Chick-fil-A
Orlando
01.2023 - 08.2023
- Ensuring speed and quality of food to retain guests through back- of-house systems
- Working with store leadership on the execution of catering
- Cultivating a clean and safe environment by creating cleaning checklists for each area of the business
- Leading quality in the restaurant, improving the restaurant's QIV score by 6 points
- Maintaining consistent AHA usage leading to improved scores in usage and hold time percentage
- Improving customer experience scores by one to three points compared to the previous year
Talent Director
Chick-fil-A
Orlando
07.2021 - 01.2023
- Verifying compliance with all human resources systems including, annual audits, eligibility to work, disciplinary documentation, and W-2 distribution
- Completing bi-weekly payroll, ensuring accuracy with time punches, overtime is within limits, benefits are applied, and all labor laws are followed
- Finding and retaining top talent
- Performing all onboarding including HR payroll, completing new hire paperwork, and ensuring access to all necessary communication and training platforms
- Creating and implementing training plans and systems for front and back of house
Assistant Manager
Chick-fil-A
Katy, USA
05.2020 - 06.2021
- Overseeing the day-to-day operations of the restaurant
- Resolving employee and customer complaints
- Ensuring a clean and safe environment through monitoring food safety, quality and customer surveys
- Finding and retaining top talent
- Interviewing, onboarding, and training all new employees
Team Member
Chick-fil-A
Lakeland, USA
01.2017 - 03.2020
- Providing service and hospitality to guests
- Building meaningful connections with team members
- Preparing, and serving food in all areas of the business
- Managing shift operations
- Handling money and counting tills
Education
Bachelor's Degree - Organizational Leadership
Southeastern. University
12.2020
Skills
- Strategic Planner
- Organizational Developer
- Operations Management
- Professionalism
- Crisis Management
- Communication skills
- Multitasking Abilities
- Employee Training
- Talent Acquisition
- Problem-solving abilities
- Time management abilities
- Adaptability
Activities
- Member of Alpha Chi National Honor Society
- Southeastern University Dean's List
- Summa Cum Laude College Graduate
- Student Leadership in Multicultural Affairs
Timeline
Interim Manager, Leadership Develpoment Program
Chick-fil-A
02.2024 - Current
Financial Stewardship Director
Chick-fil-A
08.2023 - 01.2024
Customer Experience Director
Chick-fil-A
01.2023 - 08.2023
Talent Director
Chick-fil-A
07.2021 - 01.2023
Assistant Manager
Chick-fil-A
05.2020 - 06.2021
Team Member
Chick-fil-A
01.2017 - 03.2020
Bachelor's Degree - Organizational Leadership
Southeastern. University
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