Rachel Christopher
Rochester, NY 14616
Summary
Dynamic and engaging bartender with a proven track record at Rochester Ice Center, excelling in customer service and team collaboration. Skilled in multitasking and upselling, I consistently enhanced guest experiences while maintaining high standards of cleanliness and efficiency. Committed to performance improvement and fostering loyal clientele through exceptional service. As a Registered Nurse with ICU background I am able to handle intense and emotionally charged situations with grace and calm. This is a skill I have found very valuable and unique in food service,
Overview
27
27
years of professional experience
Work History
Bartender
Rochester Ice Center
12.2024 - 10.2025
- Assisted in preparing and serving beverages in fast-paced environment.
- Learned and applied proper sanitation and safety protocols consistently.
- Collaborated with team members to streamline service during peak hours.
- Developed knowledge of drink recipes and bartending techniques quickly.
- Provided excellent customer service, enhancing overall guest experience.
- Maintained cleanliness of bar area, ensuring compliance with health standards.
- Engaged with patrons to build rapport and encourage repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Server/Bartender
Red Lobster Restaurant
01.1999 - 04.2002
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations based on customer preferences and dietary restrictions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Adapted quickly to changing situations to meet customer needs effectively.
- Supported team members during peak hours, enhancing overall service efficiency.
- Implemented feedback from customers to improve service quality and satisfaction levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance as a corporate certified trainer.
Education
Associate of Science - Regitered Nurse
Excelsior College
Albany, NY10-2021
Bartender Training
02-1997
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Team training and development
- Performance improvement
- Efficiency
- Quality Assurance
Languages
ASL
Limited Working
Timeline
Bartender
Rochester Ice Center
12.2024 - 10.2025
Server/Bartender
Red Lobster Restaurant
01.1999 - 04.2002
Associate of Science - Regitered Nurse
Excelsior College
Bartender Training