Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Cilley

Northfield,NH

Summary

I have great organizational skills and pay close to attention to detail. I am a timely and reliable person. I have great customer service skills and I am very adaptable to any situation. I am motivated with several years of experience offering office support. I am energetic and reputable individual possessing strong work ethic and professional demeanor.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Town of Loudon
Loudon, NH
06.2023 - Current
  • Manage incoming calls while providing information or transferring callers to the appropriate personnel.
  • Maintain filing systems for confidential documents and records.
  • Ensure efficient operation of office equipment such as printers, copiers and fax machines.
  • Handle confidential documents in an organized fashion according to established protocol.
  • Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Post agendas
  • Write Selectmen Meeting Minutes
  • Run the Joint Loss Committee
  • Assist the Town Accessor in whatever needs they have. Review of tax map changes, update current use files, assist in helping with tax credits
  • Coordinate building maintenance and repairs
  • Manage key control for town building
  • Account Receivables and Payables
  • Keep town facebook page updated
  • Organize files, develope spreadsheets, fax reports and scan documents

Office Manager

A+ Property Care, LLC
Chichester, NH
07.2022 - 06.2024
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.

Contractor

D Rite Property Management LLC.
Allenstown, NH
02.2019 - 07.2022


  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Took care of vacant home due to foreclosure
  • Maintained the home by emptying out any trash and personal belongings
  • Maintained the landscaping
  • Maintained the plumbing
  • Light demolition work
  • Ran heavy machinery




Patient Care Coordinator

Concord Hospital
Concord, NH
03.2017 - 02.2019
  • Acted as main point of contact for patients, physical therapist and doctors by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Customer Service Representative

United Health Care
Hooksett, NH
03.2016 - 03.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Calibration Technician

DEKA Research & Development
Manchester, NH
04.2008 - 06.2016
  • Diagnosed, repaired and calibrated equipment used for different projects used within the company.
  • Managed informational database and large amounts of file cabinets.
  • Worked with outside vendors to order parts for equipment.
  • Maintained compliance with environmental standards.

Education

High School Diploma -

Concord High School
Concord, NH
06.2005

Skills

  • Residential Construction
  • Great Customer Service Skills
  • Local and State Regulations
  • Job Bidding
  • Cost Optimization
  • Quality Assurance
  • Administration and Reporting
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Cost Control

Timeline

Administrative Assistant

Town of Loudon
06.2023 - Current

Office Manager

A+ Property Care, LLC
07.2022 - 06.2024

Contractor

D Rite Property Management LLC.
02.2019 - 07.2022

Patient Care Coordinator

Concord Hospital
03.2017 - 02.2019

Customer Service Representative

United Health Care
03.2016 - 03.2017

Calibration Technician

DEKA Research & Development
04.2008 - 06.2016

High School Diploma -

Concord High School

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