Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Cilman

Ludington,MI

Summary

Friendly and hardworking Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.

Overview

8
8
years of professional experience

Work History

Front of House Manager, Server, and Bartender

Crown and Cork
Ludington, MI
04.2021 - 01.2024
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Resolved customer complaints in a professional manner.
  • Provided support to servers when needed during busy periods or peak hours.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Assigned work tasks and activities, prepared schedules and managed staffing.

Server

PM Steamers
Ludington, MI
04.2017 - 03.2021
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Infant Room Teacher's Assistant

Oaktree
Ludington, MI
07.2016 - 06.2017
  • Participated in professional development trainings related to early childhood education.
  • Implemented age-appropriate activities designed to stimulate physical, emotional, cognitive growth in infants.
  • Observed and documented each infant's progress on a daily basis.
  • Helped maintain a clean and organized classroom environment including sanitizing toys and furniture regularly.
  • Engaged with children through playtime activities such as reading stories, singing songs.
  • Assisted with diaper changes, feeding, and general hygiene needs of the infants.

Education

High School Diploma -

Mona Shores High School
Muskegon, MI
05-2004

Skills

  • Restaurant Operations
  • POS System Operations
  • Training and Coaching
  • Service Prioritization
  • Guest Relations
  • Conflict Resolution
  • Staff Management
  • Staff Motivation
  • Employee Scheduling
  • Reservation Management
  • Quality Standards

Timeline

Front of House Manager, Server, and Bartender

Crown and Cork
04.2021 - 01.2024

Server

PM Steamers
04.2017 - 03.2021

Infant Room Teacher's Assistant

Oaktree
07.2016 - 06.2017

High School Diploma -

Mona Shores High School

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Rachel Cilman