Rachel Ciola

Dedicated and results-oriented professional with over 17 years of extensive experience in customer service at 7 Lights Nutrition, adept at fostering strong client relationships and ensuring satisfaction. Possessing a Health Coaching License since September 2019, I have effectively guided individuals in achieving their health and wellness goals through personalized coaching sessions and virtual group engagements. Transitioning seamlessly into a role within an assisted living facility in 2023, I demonstrated adaptability and a commitment to excellence in providing exceptional service in dining room operations and supporting memory care initiatives when needed. Known for my proactive approach, strong communication skills, and passion for helping others achieve their best, I bring a wealth of expertise and a proven track record of success to any team.

The ability to communicate clearly and professionally over the phone, ensuring that customers' needs are understood and addressed appropriately. This skill includes active listening, empathy, and adapting communication style to different situations., Successfully initiated and cultivated partnerships with health food stores to introduce and distribute our nutritional products, driving market expansion and revenue growth., Proficiency in managing customer relationships by providing excellent service, resolving issues, and maintaining positive interactions. This involves building rapport, understanding customer preferences, and ensuring customer satisfaction., Expertise in processing orders efficiently and accurately using the QuickBooks computer system, including verifying order details, entering information into databases or order management systems, and coordinating with other departments to fulfill orders promptly., Knowledge of logistics and shipping processes, including packing items securely, selecting appropriate shipping methods, and coordinating with shipping carriers to ensure timely delivery. This skill also involves managing shipping documentation and tracking shipments to resolve any issues that may arise., Understanding of health and wellness principles, including nutrition, exercise, and lifestyle factors, to provide guidance and support to individuals seeking to improve their health. This skill involves assessing clients' needs, setting goals, creating personalized plans, and providing motivation and accountability., Proficiency in understanding dietary principles and nutrition science to offer informed advice and recommendations to clients. This includes knowledge of macronutrients, micronutrients, dietary guidelines, and various dietary approaches to support health and wellness goals., The ability to analyze situations, identify issues, and develop effective solutions, especially in fast-paced environments such as customer service and order fulfillment. This skill also involves making sound decisions under pressure and prioritizing tasks to meet deadlines and customer expectations.

• Health Coaching