Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Clark

Vine Grove,KY

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

2
2
years of professional experience

Work History

Softlines Department Manager

Academy Sports Outdoors
09.2022 - Current
  • Streamlined department operations for increased efficiency, consistently meeting or exceeding sales targets.
  • Monitored competitor activity within the softlines market, adjusting pricing strategies as necessary to remain competitive within the industry.
  • Increased sales by implementing effective merchandising strategies and optimizing product displays.
  • Elevated store's guest satisfaction Number% by guaranteeing swift resolution of customer issues.
  • Conducted, evaluated and created cycle counts to verify accurate inventory.
  • Participated in company-wide initiatives aimed at improving overall store performance and achieving operational excellence across all departments.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Oversaw vendor relations, negotiating favorable terms on merchandise orders while maintaining strong relationships with suppliers.
  • Analyzed sales data to determine optimal product mix, maximizing profitability while catering to customer needs.
  • Improved customer satisfaction levels by providing exceptional service and addressing inquiries promptly.
  • Reduced inventory shrinkage through rigorous loss prevention efforts and employee training.
  • Coordinated cross-functional projects involving collaboration between different departments in order to ensure smooth execution of key business objectives.
  • Organized regular team meetings for open communication, discussing performance metrics and identifying areas for improvement together as a team.
  • Conducted regular inventory audits to maintain accurate stock levels and facilitate proper merchandise replenishment.
  • Implemented staff scheduling adjustments based on sales trends, ensuring adequate coverage during peak hours without sacrificing labor costs efficiency.
  • Mentored junior staff members by sharing best practices and providing guidance on career development opportunities within the organization.
  • Assisted customers in selecting Type products by explaining features and benefits, discussing price points and asking open-ended questions.
  • Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays, and keeping premises de-cluttered.
  • Maintained high visual standards within the department, adhering to corporate guidelines and enhancing the shopping experience for customers.
  • Resolved escalated customer issues in a timely manner, preserving brand reputation and fostering customer loyalty.
  • Assisted in the recruitment and training of new employees, ensuring they were well-equipped to handle their roles.
  • Managed a team of associates, fostering a positive work environment and boosting overall productivity.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Electrical, Electronics Engineering Technologies

North Hardin High School
Radcliff, KY

Skills

  • Store operations
  • Merchandising Strategies
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Scheduling and Coordinating
  • Budget Management
  • Fork Lift operation
  • Heavy Machinery Maintenance
  • Retooling Industrial Machinery
  • Strong Mechanical aptitude

Timeline

Softlines Department Manager

Academy Sports Outdoors
09.2022 - Current

Electrical, Electronics Engineering Technologies

North Hardin High School

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Rachel Clark