Rachel Clay
Longview
Summary
Enterprising agent successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
owner/operator
Maid In America
09.2013 - Current
- Cleaning business for dozens of home owners and rental properties for routine cleanings and move out cleaning services.
Leasing Agent
BIG Assets
07.2013 - 11.2013
- Establish and maintain relationships with prospective residents to understand their preferences
- Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan
- Conduct tours of the property, accurately representing our brand, resident events, and amenities
- Negotiate leasing terms and guide the application process within appropriate time frames
- Process application requirements such as lease documents, screenings, credit checks, application fees, and other charges
- Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces and provide feedback to property management and maintenance departments
- Maximize the use of software systems for tasks and follow-up efforts
- Consistently track monthly records of new leases
- Run daily reporting, such as availability, to ensure an accurate, up-to-date status of all units.
Medical Billing specialist
Stebbins Medical Billing
01.2013 - 09.2013
- Analyze healthcare claims and reimbursement data to identify trends, patterns and opportunities for improvement
- Review reimbursement policies and guidelines from insurance carriers and government payers to ensure compliance and maximize reimbursement
- Collaborate with billing and coding teams to resolve reimbursement issues and discrepancies, providing guidance and support as needed
- Communicate with insurance companies, payers and other stakeholders to resolve reimbursement disputes and appeals in a timely manner
- Stay up-to-date on changes in healthcare regulations, coding guidelines and reimbursement methodologies.
Leasing Agent
Sherman Residential
04.2012 - 01.2013
- Establish and maintain relationships with prospective residents to understand their preferences
- Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan
- Conduct tours of the property, accurately representing our brand, resident events, and amenities
- Negotiate leasing terms and guide the application process within appropriate time frames
- Process application requirements such as lease documents, screenings, credit checks, application fees, and other charges
- Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces and provide feedback to property management and maintenance departments
- Maximize the use of software systems for tasks and follow-up efforts
- Consistently track monthly records of new leases
- Review ILS sites and website for listing accuracy
- Run daily reporting, such as availability, to ensure an accurate, up-to-date status of all units.
Temporary Leasing Agent
Sterling Personnel/ AAA Staffing
07.2011 - 04.2012
- Temporary assignments to assist rental properties with leasing agent duties and needs.
Property Manager
Crest Asset Management
07.2010 - 07.2011
- Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
- Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
- Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
- Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
- Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
- Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
Realtor/Buyer’s Agent
RE/MAX DFW Associates
09.2002 - 08.2005
- Answer a high volume of lead calls and build database
- Nurture leads until they are ready to transact
- Show properties across Dallas/ Fort Worth to interested clients
- Negotiate contracts with buyers and sellers
- Prepare market analysis to determine property value for sales
- Educate clients on real estate procedures
- Work with Transaction Management team to close the deal
- Provide a 5-star experience to clients to get referrals.
Education
License in Real Estate 2003 -
Leonard Hawes School of Real Estate
Plano, TexasUT Tyler
Tyler, Texas01.2000
Kilgore College
Kilgore, Texas01.1999
Skills
- Strong Work Ethic
- Customer-Oriented
- Accurate record keeping
- Customer Service Management
- Business Growth Initiatives
- Records Organization and Management
Timeline
owner/operator
Maid In America
09.2013 - Current
Leasing Agent
BIG Assets
07.2013 - 11.2013
Medical Billing specialist
Stebbins Medical Billing
01.2013 - 09.2013
Leasing Agent
Sherman Residential
04.2012 - 01.2013
Temporary Leasing Agent
Sterling Personnel/ AAA Staffing
07.2011 - 04.2012
Property Manager
Crest Asset Management
07.2010 - 07.2011
Realtor/Buyer’s Agent
RE/MAX DFW Associates
09.2002 - 08.2005
License in Real Estate 2003 -
Leonard Hawes School of Real Estate
UT Tyler
Kilgore College
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