Rachel Clemons

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Developed kitchen staff through training, disciplinary action and performance reviews.

• Directed phone inquiries, answered customer questions and scheduled appointments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Responded to inquiries from callers seeking information.
• Ordered and distributed office supplies while adhering to fixed office budget.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Completed daily logs for management review.
• Miscellaneous administrative tasks

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Ordered evictions for occupied properties county wide
• Negotiate and track Cash for Keys offer's for Former Owners and/or Tenant Occupied properties with the real estate agent.
• Complete Cash for Keys offers by collecting all signed Acknowledgment Agreements
• Notify counterpart that the Cash for Key Agreements are complete and to release for marketing
• Answer phone calls from counterparts, agents and occupants

• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Anticipated clients' needs by staying in touch on regular basis.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
• Answered multiple phone lines
• Responsible for travel coordination and planning
• Responsible for Tradeshow coordination and planning
• Numerous miscellaneous administrative duties including, a variety of tasks for Senior Management
• Processed all Resident Payment Notices while also reporting monthly to the TransUnion Credit Bureau
• Account Manager to all Resident Payment Notices customers

Customer Service Representative/Senior Manual Verifications Specialist

• Performed a high volume of outbound phone calls and processed applications for rental and employment screening
• Maintained and updated a daily customer log in SalesForce in an accurate and thorough manor
• Provided excellent customer service to all TURSS customers by phone, fax, USPS and email correspondence