Rachel Cliett
Jacksonville,FL
Summary
Energetic [Job Title] offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Dental Receptionist
Smith And Smith Dental
11.2015 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed patient referrals to other medical specialists.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Team Lead Sales Associate
Paradies Largardere
04.2009 - 11.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and maintained knowledge of current sales and promotions.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
Front Desk Manager
Ramada Inn
01.1999 - 04.2009
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
High School Diploma -
Jean Ribault High School
Jacksonville, FL05.1999
No Degree - Dental Assistant
Concord Career Institute
Jacksonville, FL 08.2007 - 06.2008
Skills
- Office Opening and Closing
- Data Entry
- Electronic Practice Management (EPM)
- Treatment Room Setup
- Payment Processing
- Electronic Dental Record (EDR)
- Patient Scheduling
- Insurance Billing
- Phone and Email Etiquette
Timeline
Dental Receptionist
Smith And Smith Dental
11.2015 - Current
Team Lead Sales Associate
Paradies Largardere
04.2009 - 11.2015
No Degree - Dental Assistant
Concord Career Institute
08.2007 - 06.2008
Front Desk Manager
Ramada Inn
01.1999 - 04.2009
High School Diploma -
Jean Ribault High School
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