Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Rachel Clifford

Mankato,MN

Summary

Dynamic Pharmacy Technician with proven expertise at Hy-Vee Pharmacy in inventory management and effective communication. Enhanced prescription processing efficiency and improved customer satisfaction through exceptional service. Skilled in pharmaceutical calculations and team collaboration, ensuring patient confidentiality and compliance with regulations. Committed to delivering high-quality care and support in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

Hy-Vee Pharmacy
Mankato, MN
01.2022 - Current
  • Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated pharmacy systems’ demographics, allergies, and new medications.
  • Assisted the pharmacist with clearing many prescriptions and responded to customer questions.
  • Refilled medications offered insight into over-the-counter products and verified insurance benefits.
  • Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
  • Interpreted and processed medication orders under the supervision of a pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Prepared prescription transfers to other pharmacies.
  • Improved inventory management procedures to reduce overhead, backorders, and overstock.
  • Answered telephones to respond to questions or requests.
  • Operated cash registers to accept payment from customers.
  • Assisted the customer by answering questions, locating items, or referring to the pharmacist for medication information.
  • Received written prescriptions and patient refill requests, evaluated information for completeness and accuracy before filling.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Communicated effectively with doctors and insurance agencies to resolve prescription discrepancies.
  • Maintained proper storage and security conditions for drugs.
  • Mixed pharmaceutical preparations according to written prescriptions.

Customer Service Cashier

Scheels Sporting Goods
Mankato, MN
10.2019 - 08.2021
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalated complex issues to the direct supervisor for quick resolution.
  • Built a loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain a well-stocked inventory.
  • Maintained cleanliness and presentation of the stock room and production floor.
  • Processed credit card, EBT, and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted tills at the beginning of the shift with start money and balanced and reconciled the register, reflecting financial discrepancies, refunds, and account deferrals.
  • Bagged, boxed, or gift-wrapped merchandise per customer’s request.
  • Exchanged and returned items, noting details in the company database, and placed returned merchandise in bins for restocking.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer pavements quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Welcomed customers and offered assistance in finding store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.

Education

BBA -

Rasmussen University
Mankato, MN
06-2025

BBA - Business Management

Winona State University
Winona, MN
05-2022

High School Diploma -

Mankato East High School
Mankato, MN
06.2021

Skills

  • Team leadership
  • Customer service
  • Inventory management
  • Effective communication
  • Team collaboration
  • Data entry
  • Time management
  • Problem resolution
  • Problem-solving skills
  • Patient confidentiality
  • Medicare and medicaid process
  • Processing payments
  • Ordering and stocking medications
  • Answering customer questions
  • Pharmacy and customer records management
  • Labeling prescriptions
  • Pharmaceutical calculations
  • Prescription filling
  • Confidentiality and HIPAA

Awards

Dean’s Honor Roll Student, Completed college with a 4.0 GPA

References

References available upon request.

Timeline

Pharmacy Technician

Hy-Vee Pharmacy
01.2022 - Current

Customer Service Cashier

Scheels Sporting Goods
10.2019 - 08.2021

BBA -

Rasmussen University

BBA - Business Management

Winona State University

High School Diploma -

Mankato East High School

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