Rachel Clohessy
Menasha
Summary
Dynamic Senior Account Specialist with a proven track record at VF Corp, excelling in client engagement and team leadership. Recognized for enhancing customer satisfaction and streamlining processes, leveraging strong analytical skills and effective communication to drive business development and achieve strategic objectives. Committed to fostering collaborative environments and mentoring junior staff.
Overview
13
13
years of professional experience
Work History
Senior Account Specialist
VF Corp
05.2022 - Current
- Managed client accounts, ensuring alignment with VF Corp's strategic objectives and enhancing customer satisfaction.
- Developed and maintained strong relationships with key clients, facilitating effective communication and support.
- Analyzed account performance data to identify opportunities for process improvements and increased efficiency.
- Mentored junior staff on best practices in account management, fostering team development and knowledge sharing.
- Ensured timely delivery of products/services by maintaining close communication with internal stakeholders including product development, marketing, finance teams.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
Receptionist
Goodwill
02.2021 - 06.2021
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and services, optimizing staff availability and customer satisfaction.
- Maintained accurate inventory of office supplies, facilitating timely procurement and reducing shortages.
- Assisted in training new reception staff, fostering a collaborative team environment and enhancing service quality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Specialty Shop Manager
Scheels Sporting Goods
11.2019 - 09.2020
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Managed inventory control processes, optimizing stock levels and reducing shrinkage rates.
- Analyzed sales trends to adjust merchandising strategies, improving overall store profitability.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Lead Teacher
Kuddly Kids Child Care
02.2019 - 10.2019
- Collaborated with parents to address children's developmental needs and maintain open communication channels.
- Led team meetings to discuss best practices, share resources, and enhance collaborative teaching efforts among staff.
- Organized educational activities that promote creative expression and critical thinking in young learners.
- Ensured compliance with state regulations and licensing requirements for early childhood education programs.
- Implemented behavior management strategies to create a positive classroom environment conducive to learning.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Guest Service Associate
Target
10.2017 - 10.2018
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Implemented efficient check-out processes to minimize wait times and enhance customer satisfaction.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Led initiatives to improve customer feedback scores through proactive service adjustments.
- Developed training materials for ongoing staff development focused on service excellence and operational efficiency.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
Cashier / Lead Food Service Worker
Chartwells Schools Dining Services
09.2015 - 10.2017
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with financial policies.
- Trained and mentored new cashiers on operational standards and customer service excellence.
- Implemented efficient workflow processes to enhance transaction speed and reduce wait times.
- Conducted regular inventory audits, maintaining accurate records of supplies and stock levels.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Led team meetings to communicate goals, updates, and best practices among cashiers for improved service delivery.
Sales Associate
TJX Companies
04.2013 - 07.2014
- Assisted customers in product selection and provided outstanding service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate offers to customers.
- Organized merchandise displays, ensuring compliance with visual merchandising standards for optimal presentation.
- Processed transactions accurately and efficiently using point-of-sale systems, enhancing checkout experience.
Education
Associates Degree - Management Development
Fox Valley Technical College
Appleton, WI12-2025
High School Diploma -
Neenah High School
Neenah, WI06-2015
Skills
- Customer engagement
- Effective communication
- Decision-making
- Microsoft office proficiency
- Client engagement
- Document management
- Due diligence
- Team leadership
- Business development
- Account administration
- Teamwork
- Problem-solving
- Attention to detail
Timeline
Senior Account Specialist
VF Corp
05.2022 - Current
Receptionist
Goodwill
02.2021 - 06.2021
Specialty Shop Manager
Scheels Sporting Goods
11.2019 - 09.2020
Lead Teacher
Kuddly Kids Child Care
02.2019 - 10.2019
Guest Service Associate
Target
10.2017 - 10.2018
Cashier / Lead Food Service Worker
Chartwells Schools Dining Services
09.2015 - 10.2017
Sales Associate
TJX Companies
04.2013 - 07.2014
Associates Degree - Management Development
Fox Valley Technical College
High School Diploma -
Neenah High School