Summary
Overview
Work History
Education
References
Timeline
Generic

Rachel C. Lundgren

Kansas City,MO

Summary

A challenging position where there is room for advancement and growth while being able to contribute to company goals.

30 plus years of excellent customer relations skills Experienced in Microsoft Word, Excel, Access, and Power Point Professional telephone skills Experience working on automated dialing system Experience working in Siebel System Experience working in a closed-door pharmacy Experience working in Salesforce Invoicing Experience working in Expensify

Overview

22
22
years of professional experience

Work History

Senior Support Analyst

Oracle
Kansas City , MO
10.2024 - Current
  • Provide front line investigation and resolution of issues identified through an in-bound call queue or ticketing system. Assist patient's in resolving issues related to their patient portals, utilizing both phone and electronic channels.
  • Provided technical support to users for hardware, software, and network related issues.
  • Performed advanced troubleshooting on complex technical problems involving multiple systems or applications.

Administration Assistant

ScriptPro
Mission, KS
01.2021 - 04.2024
  • Assistant to Executive VP and Director of Field Operations, Support for VP of Product Development, Director of System Implementation, Director of Industry Data Resources, Vice President of Software Development, Vice President of Software Technology, Director of Application Development and all Field Operations and Software Development Managers
  • Maintain and order office supplies
  • New Hire Coordination
  • Network Access Plan maintenance for Field Operations and Software
  • Coordination of Lunch Meetings
  • Processing Expense Reports
  • Meeting and Calendar Organization
  • Point of contact for all department requests
  • Event Planning and Organization
  • Department Errands, as needed
  • Maintain all FOP Product Development Testing Areas on Campus
  • Serve as Safety Coordinator
  • Sharepoint Maintenance/Permissions
  • Schedule meetings and appointments
  • Schedule Interview Setups
  • Enter Maintenance and Facilities Requests as needed
  • Kronos Signoffs

Customer Service

Assist Rx Pharmacy
Overland Park, KS
01.2020 - 01.2021
  • Performs record keeping, data entry, packaging, and other tasks related to the fulfillment of medication
  • Communicates with patients to collect pertinent patient information to schedule delivery of medication
  • Help with inventory and record keeping
  • Complete various tasks as needed for the pharmacy

Sr Injection Training Coordinator

Assist Rx
Overland Park, KS
01.2018 - 01.2019
  • Work with internal and external customers to set up Injection Training for customers starting on therapy
  • Work with Crystal Reports, pulling a daily list of reports to complete twice a day
  • Answer calls from internal and external clients
  • Make outbound calls to external agencies when needed to contract their services
  • Work with Microsoft Excel spread sheets daily
  • Process orders to nurses in the field to train patients
  • Coordinate work with Clinical Nurse Educators and nurse contractors via phone and email
  • Complete various special projects as required

Injection Training Coordinator

Teva Neuroscience
Kansas City, MO
01.2010 - 01.2018
  • Work with internal and external customers to set up Injection Training for customers starting on therapy
  • Work with Crystal Reports, pulling a daily list of reports to complete twice a day
  • Answer calls from internal and external clients
  • Make outbound calls to external agencies when needed to contract their services
  • Work with Microsoft Excel spread sheets daily
  • Process orders to nurses in the field to train patients
  • Coordinate work with Clinical Nurse Educators and nurse contractors via phone and email
  • Set up a contract with Home health agencies in areas where a nurse contractor does not exist
  • Audit and complete invoicing for payment of services
  • Create invites for patient programs through our Quest system
  • Complete various special projects as required

Senior Customer Service Rep, Trainer

Teva Neuroscience
Kansas City, MO
01.2005 - 01.2010
  • Answer inbound calls, carefully assess their purpose, prioritize their handling, and triage the calls if indicated
  • Maintain information regarding TN/Shared Solutions initiatives and explains them to our customers when appropriate
  • Enroll new customers in Siebel
  • Record activities via charting in Siebel and perform follow up to secure services for our customers by contacting physician's offices, pharmacies, and home health agencies/nurses
  • Complete various special projects as required
  • Train new Customer Service Reps as needed

Patient Care Customer Rep

Teva Neuroscience
Kansas City, MO
01.2003 - 01.2005
  • Answer inbound calls, carefully assess their purpose, prioritize their handling, and triage the calls if indicated
  • Enroll new customers to Shared Solutions
  • Record activities via charting Siebel and perform follow up to secure services for our customers by contacting physician's offices, pharmacies and home health agencies/nurse contractors
  • Complete various special projects as required

Education

High School -

Park Hill High School
Kansas City, MO

References

Available upon request

Timeline

Senior Support Analyst

Oracle
10.2024 - Current

Administration Assistant

ScriptPro
01.2021 - 04.2024

Customer Service

Assist Rx Pharmacy
01.2020 - 01.2021

Sr Injection Training Coordinator

Assist Rx
01.2018 - 01.2019

Injection Training Coordinator

Teva Neuroscience
01.2010 - 01.2018

Senior Customer Service Rep, Trainer

Teva Neuroscience
01.2005 - 01.2010

Patient Care Customer Rep

Teva Neuroscience
01.2003 - 01.2005

High School -

Park Hill High School

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Rachel C. Lundgren