Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

RACHEL COFFMAN

Newton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Classroom management along with customer care experience has uniquely honed my intrapersonal and management skills.

Overview

20
20
years of professional experience

Work History

Classroom Teacher's Aide

Newton Public Schools
09.2024 - 06.2025
  • Facilitated small group instruction for students requiring extra assistance, reinforcing key concepts for improved comprehension.
  • Managed classroom supplies inventory and ensured availability of necessary resources for effective teaching.
  • Participated in regular professional development opportunities to stay current with best practices in education.
  • Aided in the implementation of classroom management techniques, promoting a focused and respectful learning environment.
  • Contributed to a nurturing classroom atmosphere by establishing strong rapport with students, parents, and colleagues.
  • Improved student understanding by providing individualized support and targeted learning strategies.

Substitute Teacher

Newton Public School District
01.2022 - 06.2024
  • Spent one year as a long-term substitute for special ed english
  • Another whole year as a dedicated aid to disabled student
  • Managed classroom environments for various grade levels, ensuring a safe and conducive learning atmosphere.
  • Communicated effectively with teachers and administrators to align with educational goals.
  • Adapted curriculum materials to accommodate various learning styles and abilities, increasing overall comprehension levels among students.
  • Incorporated multimedia resources into lesson plans, creating more dynamic and interactive learning experiences for students.
  • Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.

Print Associate

Staples
01.2022 - 01.2023
  • Printed business cards, invitations, posters, and many more items for customers
  • Assisted in photocopying large orders of booklets, pamphlets, etc.
  • Became proficient in large scale printing machinery
  • Helped customers reformat and digitize images appropriately
  • Answered phone and organized orders
  • Streamlined production processes for increased efficiency in print jobs completion.
  • Increased overall production output by implementing new technology and automation into daily operations.
  • Assisted customers with their design specifications, ensuring visually appealing and accurate prints.
  • Improved client satisfaction by addressing concerns and providing solutions for print-related issues.
  • Provided exceptional customer service, resulting in increased client loyalty and satisfaction levels.
  • Consistently met tight deadlines through effective time management and prioritization of tasks.

Customer Care and Online Sales Manager

Marco’s Emporium
01.2012 - 01.2020
  • Managed up to 100 online orders per day, including processing payments and ensuring timely shipping.
  • Handled customer inquiries and directed them to appropriate team members.
  • Prepared shipping orders, invoices, and maintained accurate records for reporting purposes.
  • Critically reviewed all outbound merchandise to ensure quality and resolve issues with the team of technicians.
  • Organized inventory and restocked merchandise efficiently.

Personal Assistant to the CEO

Savantage Solutions
01.2005 - 01.2006
  • Assisted the CEO with daily tasks, including organizing schedules, appointments, and meetings.
  • Performed general office duties such as filing, data entry, faxing, photocopying and answering phones.
  • Drafted, edited, and prepared various documents and correspondence.

Education

Associate of Arts - Art Education

Sussex County Community College
Newton, NJ

Skills

  • Proficient in Microsoft Suite
  • Strong time management skills
  • Effective troubleshooting capabilities
  • Experienced with Adobe design software
  • Effective independent and team contributor
  • Experience with Point of Sale (POS) systems
  • Positive attitude
  • Friendly and outgoing
  • Verbal and written communication
  • Calm and patient demeanor
  • Collaborative teamwork

Accomplishments

  • Successfully managed classroom environments as a substitute teacher, demonstrating strong organizational and leadership skills.
  • Streamlined online sales processes and improved customer satisfaction at Marco's Emporium.
  • Effectively supported executive leadership at Savantage Solutions, enhancing office productivity and efficiency.

Interests

  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Digital Art and Animation
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Classroom Teacher's Aide

Newton Public Schools
09.2024 - 06.2025

Substitute Teacher

Newton Public School District
01.2022 - 06.2024

Print Associate

Staples
01.2022 - 01.2023

Customer Care and Online Sales Manager

Marco’s Emporium
01.2012 - 01.2020

Personal Assistant to the CEO

Savantage Solutions
01.2005 - 01.2006

Associate of Arts - Art Education

Sussex County Community College

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