Rachel Coleman
Porter,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Unit Administrative Assistant
Houston Methodist Continuing Care Hospital
Katy, TX
11.2016 - 11.2019
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Managed medical practice administrative needs to provide patient satisfaction.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
Unit Administrative Assistant Oncology
Houston Methodist Hospital
Houston, TX
02.2013 - 05.2016
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Helped patients complete paperwork and explained processes and procedures.
- Communicated with patients to gather intake data and verify chart information.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Assisted with hospital admissions and paperwork.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Kept office spaces well-stocked with administrative and medical supplies.
- Managed medical practice administrative needs to provide patient satisfaction.
- Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Unit Secretary
The Heart Hospital At HCA Houston Clear Lake
Clear Lake, TX
03.2010 - 08.2013
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Supported staff and operational requirements with administrative tasks.
- Orgarnized paperwork such as charts and reports for unit and patient needs.
- Managed incoming calls and directed to appropriate staff member.
- Processed lab paperwork and requests according to physicians' orders.
- Maintained current and accurate medical records for patients.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Unit Secretary, Labor and Delivery
St. John St. Christus Hospital
Houston, TX
02.2006 - 01.2010
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Compiled physical and digital documents, charts and reports.
- Discharged mothers and babies after patiently guiding parents through at-home care and follow-up medical care.
Education
High School Diploma -
French High
Beaumont, TX05.1985
Skills
- MS Office
- Flexible
- CPR Certified
- Data Entry
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Unit Administrative Assistant
Houston Methodist Continuing Care Hospital
11.2016 - 11.2019
Unit Administrative Assistant Oncology
Houston Methodist Hospital
02.2013 - 05.2016
Unit Secretary
The Heart Hospital At HCA Houston Clear Lake
03.2010 - 08.2013
Unit Secretary, Labor and Delivery
St. John St. Christus Hospital
02.2006 - 01.2010
High School Diploma -
French High
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