Rachel Colloton
La Crosse
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Experienced in patient care roles and providing direct support to individuals with diverse needs. Strong focus on teamwork and adaptability, ensuring reliable and flexible care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registration Representative
Mayo Clinic Health System
12.2022 - Current
- Demonstrates technical proficiency within assigned Epic applications and applicable ancillary systems
- Monitors and corrects accounts routed to assigned work queues
- Inputs/updates patient demographic and insurance information in Epic accurately and in a timely manner for Emergency department and Hospital Registration
- Communicates with nursing staff regarding patient needs in reception area
- Identifies patients who need immediate triage and ensures nursing staff are made aware
- Identifies patients in a timely and accurate manner to ensure patient safety
- Prints needed patient identification items as established by department protocols
- Maintains confidentiality of patient’s financial and medical records adheres to State and Federal laws regulating collection in healthcare
- Adheres to enterprise and other regulatory confidentiality polices and advises management of any potential compliance issues immediately
- Collects necessary treatment/service deposits, co-pays, and deductibles prior to service where possible
- Closes out batches for co-pays and other collections at the end of each day
- Verifies and collects appropriate signatures/dates and generates updated registration forms as necessary
- Gets patient signatures on Advanced Beneficiary Notices and Non-Coverage Waiver Forms as needed
- Collaborates with Financial Counselors when necessary to address identified financial needs
- Ensures all documents collected during shifts that required scanning are scanned and/or routed to be scanned in the appropriate patent’s chart
Paraprofessional-SAIL: Emotional Behavior Disorder Setting IV
Hiawatha Valley Education District
03.2021 - 12.2022
- Assisting teachers in their duties such as organizing teaching manuals, providing instructional support, rendering reinforcement activities, etc
- Performing clerical tasks such as maintaining student attendance records, filing student information and progress reports, making copies, creating bulletin boards, etc
- Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher (e.g
- Reinforcement of IEP goals and objectives, etc.)
- Administers tests, homework, make-up work, etc
- For the purpose of supporting teachers in the classroom
- Monitors special education students (e.g
- Classroom, field trips, lunchroom, playground, during life enrichment activities, etc.)
Compliance Manager/Executive Assistant
Chileda
09.2019 - 12.2020
- Ensure the agency is remaining within regulations per the Department of Children and Families and the Department of Health Services
- Review and monitor compliance with contracts from multiple counties/states in conjunction with Accounting and Family Services Departments
- Review and maintain all Chileda Policies and Procedures and ensure compliance with DCF Chapter 52 and DHS 83
- Serve as direct assistant to the Chief Operating Officer
- Daily tasks included taking minutes at meetings, keeping their calendars organized and receiving phone calls/faxes on behalf of the COO
- Maintain annual accreditation information through the Council of Accreditation
- Facilitate regular surveys with representatives from DCF and DHS and complete any necessary correction plans or employee follow up
- Review the Chileda Disaster Plan and Crisis Communication Plan quarterly
- Review and track all Serious Incident Reports completed by the agency
- Ensure CPS is contacted for any relevant reports and participate in any subsequent investigations
- Work with other local agencies such as Mobile Crisis, La Crosse Police and Fire, etc
- When crisis events occur on campus
- Facilitate and document staff and student debriefings after crisis events
- Ensure any relevant reporting is completed and submitted to the appropriate parties
- Compile and present quarterly data reviews for the Administration Team representing information from all departments on campus
- Complete employee COVID-19 contact tracing and report all staff/student cases of COVID-19 to the La Crosse Health Department and DCF
- Ensure all staff trainings are up to date and assist supervisors with follow up to ensure completion of all required courses
- Facilitate staff trainings monthly for new and existing employees
- Experience training CBRF Fire Safety, CBRF First Aid, CBRF Standard Precautions and Non-violent Crisis Intervention training through CPI
Building Supervisor
Chileda
09.2017 - 09.2019
- Respond to all crisis situations and ensure the safety of all students and staff involved in crisis events
- Ensure all staff maintain a trauma informed and respectful response to students and intervene/coach when TIC is not utilized
- De-brief with staff and students after crisis events to verify that everyone involved was not physically or emotionally harmed and help staff and students identify alternative options
- Work with other local agencies such as Mobile Crisis, La Crosse Police and Fire, etc
- When crisis events occur on campus
- Document Serious Incident Reports when necessary and submit to the DCF in the allotted time
- Monitor attendance and time punches for all Direct Care Professionals working on second shift
- Answer and facilitate calls/video chats with parents, guardians, and social workers
- Facilitate on and off campus visits for students
- Ensure proper scheduling, documentation, and safety of all visits
- Write daily/monthly schedules and ensure proper staff coverage of campus
- Guarantee all forms, reports, and required documentation are completed by Direct Support Professionals accurately and on time
- Follow up with Direct Support Professionals about performance issues in a supportive, learning orientated manner
House Manager
Chileda
11.2015 - 09.2017
- Aid students in developing appropriate social skills, communication skills, and daily living skills across multiple environments
- Create visual supports and train staff how to guide youth and young adults in following visual systems that promote independence
- Create a therapeutic environment and encourage staff and student participation in activities
- Attend all student related meeting for the residents of 1850’s House and advocate for any support/resources needed for their success
- Ensure all forms, reports, and required documentation are completed by Direct Support Professionals accurately and on time
- Train new Direct Support Professionals in house operations, procedures and policies, and student Positive Behavior Support Programs
- Train Lead Direct Support Professionals on completing and giving staff performance evaluations
- Act as the direct Supervisor of Direct Support Professionals working in 1850’s House on all three shifts
- Monitor attendance and time punches for Direct Support Professionals working in 1850’s residential unit on second shift
- Create agendas for house meetings and lead the house meetings with assistance from Lead Direct Support Professionals and the residential Behavior Specialist
Restaurant Leader
Culver’s
10.2009 - 02.2016
- Supervise 15-22 team members to serve guests and prepare food
- Oversee Certified Trainers-responsible for onboarding new team members
- Assist with hiring and perform orientations for incoming team members
- Create schedules for incoming team members during their training period
- Complete and perform team member evaluations every three months
- Mediate and address any issues/concerns between team members or guests
Education
High School Diploma - General Studies
Black River Falls High School
Black River Falls, WI06.2008
Skills
- Patient care and companionship
- Cross-functional teamwork
- Multitasking and prioritization
- Adaptability
- Interpersonal and written communication
- Insurance procedures
- Care plan adherence
- Medication administration
- Appointment scheduling
Certification
- Basic Life Support Certification (BLS)
Timeline
Registration Representative
Mayo Clinic Health System
12.2022 - Current
Paraprofessional-SAIL: Emotional Behavior Disorder Setting IV
Hiawatha Valley Education District
03.2021 - 12.2022
Compliance Manager/Executive Assistant
Chileda
09.2019 - 12.2020
Building Supervisor
Chileda
09.2017 - 09.2019
House Manager
Chileda
11.2015 - 09.2017
Restaurant Leader
Culver’s
10.2009 - 02.2016
High School Diploma - General Studies
Black River Falls High School
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