Rachel Conyers

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Improved practice revenue through effective financial management and strategic cost reductions.
• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Developed and implemented strategies to improve patient access, satisfaction and care quality.
• Improved patient flow through office by redesigning check-in and check-out processes.
• Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
• Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Managed office bookkeeping with insurance billing and patient payments.

I was working temporarily to help this office.

• Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
• Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
• Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
• Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
• Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
• Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
• Prepared insurance claims for submission to clearinghouses or insurance companies.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Utilized various software programs to process customer payments.
• Generated monthly billing and posting reports for management review.

I was hired to help this office temporary.

• Explained treatment choices to patients and helped determine best options.
• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Laid out potential payment plans for patients.
• Streamlined dental office operations through efficient scheduling and coordinating appointments.

• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
• Developed successful marketing strategies to attract new patients while retaining existing clientele base.
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
• Developed and enforced office policies to maintain high standards of patient care and confidentiality.
• Improved team morale and reduced turnover through regular training sessions and team-building activities.
• Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
• Developed comprehensive emergency response plan, enhancing staff preparedness and patient safety.
• Improved patient intake process, making it more efficient and reducing wait times.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.