Rachel Conyers
Arlington,WA
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Dental Insurance Coordinator
Dental Clinic
12.2023 - 03.2024
- Assisted patients in understanding dental insurance benefits and coverage options.
- Processed insurance claims accurately to facilitate timely reimbursements.
- Maintained organized patient records to ensure compliance with insurance regulations.
- Collaborated with dental team to verify patient insurance eligibility prior to appointments.
- Utilized practice management software to track claims and manage patient accounts efficiently.
- Resolved patient inquiries regarding claim status and billing discrepancies effectively.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
Dental Treatment Coordinator
Dental Clinic
06.2023 - 08.2023
- Coordinated patient scheduling to optimize office workflow and reduce wait times.
- Assisted in treatment planning discussions, ensuring clear communication between patients and dental staff.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Provided support during insurance verification processes to streamline patient financial responsibilities.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Dental Office Manager
Sage Family Dentistry
10.2019 - 09.2021
- Coordinated daily office operations to ensure smooth patient flow and scheduling efficiency.
- Managed patient records using dental practice management software for accuracy and compliance.
- Assisted in staff training and development to enhance team performance and service delivery.
- Implemented inventory control measures to maintain adequate supplies and reduce costs.
- Streamlined billing processes, facilitating timely insurance claim submissions and payments.
- Supported marketing initiatives to increase patient engagement through community outreach programs.
- Maintained a welcoming office environment, enhancing overall patient experience and satisfaction.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
No Degree - Pharmacy Tech
Pima Medical Institute
Tucson, AZ04-2011
High School Diploma -
Federal Way High School
Federal Way, WA06-2006
Skills
- Patient Relationship
- Insurance claims processing
- Claims processing
- Insurance verification
- Dental insurance experience
- Treatment Planning
- Dental software proficiency
- Schedule management
- Dental office management
- Patient scheduling
- Patient relations
- HIPAA compliance
- Employee training
- Patient care
- Electronic dental record (EDR)
- Budget management
- Managing operations and efficiency
- Budget administration
Timeline
Dental Insurance Coordinator
Dental Clinic
12.2023 - 03.2024
Dental Treatment Coordinator
Dental Clinic
06.2023 - 08.2023
Dental Office Manager
Sage Family Dentistry
10.2019 - 09.2021
No Degree - Pharmacy Tech
Pima Medical Institute
High School Diploma -
Federal Way High School
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