Rachel Cook
Huntersville,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Lead Trainer
Chick Fil A Restaurant
02.2021 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
Pet Sitter
Self Employed
01.2020 - Current
- Communicated professionally with pet owners via phone, email, and text.
- Collaborated with other local pet care providers when needed to ensure seamless service continuity for clients in case of scheduling conflicts or personal emergencies.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Education
High School Diploma -
Christ The King High School
Huntersville, NC05.2024
Skills
- Work Planning and Prioritization
- Flexible Schedule
- Safety
- Team Check-Ins
- Mentoring
- Staff education and training
- Overseeing Daily Activities
- Problem-Solving
- Onboarding and Orientation
- Cash Handling
- Team Supervision
- Sales expertise
- Evaluating Employee Work
Timeline
Team Lead Trainer
Chick Fil A Restaurant
02.2021 - Current
Pet Sitter
Self Employed
01.2020 - Current
High School Diploma -
Christ The King High School
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