Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Cook

Ozark,MO

Summary

Proven leader at Hobby Lobby, adept in customer service and organizational skills. Mentored employees, fostering professional growth, demonstrating critical thinking and problem-solving abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Department Head of Cards and Party

Hobby Lobby
11.2023 - Current
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
  • Mentored junior team members, providing guidance and support to foster professional growth and success.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.

Home Decor Associate

Hobby Lobby
05.2017 - 11.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

Hobby Lobby
11.2012 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

No Degree - Medical Billing And Coding

U.S. Career Institute
Fort Collins, CO
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Time management
  • Organizational skills

Certification

U.S. Career Institute Medical Coding and Billing

Timeline

Department Head of Cards and Party

Hobby Lobby
11.2023 - Current

Home Decor Associate

Hobby Lobby
05.2017 - 11.2023

Cashier

Hobby Lobby
11.2012 - 11.2017

No Degree - Medical Billing And Coding

U.S. Career Institute

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