Rachel Cook
Richardson,USA
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
9
9
years of professional experience
Work History
Patient Benefits Rep, Sr
Texas Oncology - Plano West
01.2020 - Current
Patient Service Representative
Texas Back Institute
01.2017 - 01.2020
- Managed various general front office duties such as answering multiple phone lines, assisting patients with check-in paperwork, collection of co-payments, deductibles and past due balances
- Chart prep to ensure all necessary documents were obtained prior to patient's visit, collect new patient records and update any changes to patient's demographics
- End of day charge entry
- Incoming referrals and insurance authorizations
- Scheduling new patient and follow-up appointments, reschedule appointments due to provider lookouts, and maintain cancellation list
- Evaluates patient care needs and maintains patient flow, properly documents phone notes to clinic staff
Medical Front Office Coordinator
All Florida Orthopaedic Associates
10.2015 - 12.2017
- Opening and closing the facility each day
- Preparing new patient registration, and assisting patients with new patient paperwork
- Verify insurances to determine patient payments, and collect payments accordingly
- Balance daily patient charges, and drop all deposits on a nightly basis
- Assisted the call center when needed, and helped with overflow calls
Education
Diploma - Medical Administrative Office Assistant in Medical
Delta College of Arts & Technology
Baton Rouge, LA01.2014
Skills
- Centricity Expertise
- Skilled in AthenaNet Usage
- NextGen Development
- Skilled in Microsoft Office Applications
- Schedule management
- Medical terminology
- Client Relations
- Front Desk
- Front Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Benefits Rep, Sr
Texas Oncology - Plano West
01.2020 - Current
Patient Service Representative
Texas Back Institute
01.2017 - 01.2020
Medical Front Office Coordinator
All Florida Orthopaedic Associates
10.2015 - 12.2017
Diploma - Medical Administrative Office Assistant in Medical
Delta College of Arts & Technology
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