Rachel Cook
Opp
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager (GM)
Hardee's
Opp
03.2019 - Current
- Led a team of 15+employees in daily operations, ensuring efficient and smooth workflow
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize profitability
- Managed customer complaints effectively, resolving issues promptly while maintaining customer satisfaction
- Completed scheduling
- Ensured payroll was accurate
- Implemented training programs for new employees to enhance service quality.
- Developed marketing strategies to promote new menu items and seasonal promotions.
- Facilitated budget planning and cost control measures to maintain profitability.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Tracked monthly sales to generate reports for business development planning.
Stay at home mom
Self Employed
Wetumpka
01.2012 - 03.2019
Front Desk Clerk
Alabama Department of Human Resources
Wetumpka
03.2011 - 09.2011
- Greeted clients and visitors warmly at reception area.
- Managed incoming calls and directed them to appropriate departments.
- Scheduled appointments and maintained staff calendars effectively.
- Coordinated with social workers on client services and resources.
Wind Creek Casino
Poarch Band Of Creek Indians
Wetumpka
01.2009 - 07.2010
- Game attendant
- Issued jackpots
- Made minor repairs to machines
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Some college -
Skills
- Food handling
- Leadership
- Restaurant experience
- Customer service
- Food service management
- Interviewing
- Cash handling
Certification
- ServSafe
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
General Manager (GM)
Hardee's
03.2019 - Current
Stay at home mom
Self Employed
01.2012 - 03.2019
Front Desk Clerk
Alabama Department of Human Resources
03.2011 - 09.2011
Wind Creek Casino
Poarch Band Of Creek Indians
01.2009 - 07.2010