Rachel Copp

• Assisted in training new staff on store policies and customer service protocols.
• Maintained cleanliness and organization of sales floor to enhance customer experience.
• Collaborated with team members to create visually appealing merchandise displays.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Trained and guided team members to maintain high productivity and performance metrics.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

During my time as Operations Manager I also was acting store manager of the flint location for about two years.

• Managed daily operations to ensure efficiency and adherence to safety protocols.
• Coordinated workflow among teams to optimize productivity and minimize downtime.
• Implemented inventory management systems, improving stock accuracy and reducing surplus.
• Trained staff on operational procedures and best practices, enhancing team performance.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Analyzed inventory levels to optimize stock replenishment processes.
• Trained and mentored team members on best practices for inventory control and management.
• Established key performance indicators to monitor replenishment efficiency and accuracy.
• Conducted regular audits of inventory systems for accuracy and compliance with company standards.
• Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.

• Led cross-functional teams to enhance customer satisfaction and streamline service processes.
• Analyzed customer data to identify trends, informing strategic decisions for experience enhancements.
• Trained and mentored staff on best practices in customer engagement and relationship management.
• Established key performance indicators to measure success and continuously improve customer experiences.
• Fostered a culture of continuous improvement through regular team workshops and feedback sessions.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
• Established cross-functional teams for improved communication between departments and better customer experiences.

• Enhanced customer engagement through personalized service and product recommendations.
• Trained new associates on product knowledge and effective sales techniques.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained compliance with company policies and procedures during daily operations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.

• Assisted stylists with client consultations and service preparations.
• Maintained cleanliness and organization of workstations and tools.
• Supported inventory management by restocking products and supplies as needed.
• Enhanced customer experience through friendly interactions and attentive service.
• Showcased creativity and attention to detail while effectively assisting lead hairstylists during complex hair transformations, resulting in consistently satisfied clients.
• Supported hairstylists in achieving desired outcomes with knowledgeable product application and creative styling techniques.
• Gained valuable hands-on experience under the guidance of seasoned professionals within a fast-paced salon setting for career growth opportunities.
• Demonstrated strong multitasking abilities while assisting multiple stylists during peak business hours for increased productivity.
• Helped prepare clients for hair service.
• Educated clients on how to maintain healthy hair.
• Styled hair, makeup and nails for customers for special events and occasions.