Rachel Corbett

• Facilitated IT reinvention through strategic outsourcing of services.
• Participated in rehire and rebadge process for employees aligned with client needs.
• Updated network configuration management database automations to utilize ServiceNow.
• Developed PowerShell-based automations for KY AIM system access requests.
• Applied strong analytical skills to resolve operational challenges effectively.
• Provided constructive feedback to enhance team performance and productivity.
• Completed complex projects on schedule while upholding high-quality standards.
• Delivered automation solutions that reduced major incidents and improved incident resolution times.

• Transitioned to automation/monitoring team from network operations team as a formal employee.
• Automated device naming standards for network devices to enhance consistency.
• Restricted CMDB automation process to permit addition of new devices matching naming standards.
• Managed DNS zones and DHCP scopes for clients' networks to ensure operational integrity.
• Collaborated with departments to maintain seamless IT environment functionality.
• Assisted network team in auditing network devices for compliance and optimization.
• Documented system processes according to ITIL standards for clarity and consistency.
• Developed automated scripts to streamline routine monitoring tasks and procedures.
• Managed GIT repositories through Azure DevOps including pipelines.

• Led network operations team, supervising three personnel and an intern rotation.
• Forecasted budgets, including labor allocations, to ensure financial efficiency.
• Managed projects and ongoing automation initiatives to enhance team productivity.
• Oversaw DNS zones and DHCP scopes for client networks, ensuring optimal performance.
• Collaborated across departments to maintain seamless IT environment operations.
• Documented system processes in accordance with ITIL standards for consistency.
• Evaluated existing systems, identifying enhancements for performance, scalability, and reliability.
• Designed infrastructure solutions focused on high availability and resilience.

• Automated asset management processes in CMDB using SharePoint and SQL databases.
• Implemented automation for subnet creation in Infoblox DNS/DHCP with extensible attributes.
• Streamlined location creation in Cisco DNA Center and ISE systems through automation.
• Established device naming standards for network devices based on location and type.
• Automated device lifecycle management, integrating CMDB updates with SolarWinds monitoring and Cisco systems.
• Developed Tetration system for network segmentation, including automations to query CMDB for servers.
• Created comprehensive documentation for system configurations and operational procedures.
• Conducted training sessions on system updates and best practices, ensuring compliance with industry standards.

• Managed DNS zones and DHCP scopes for clients' networks.
• Collaborated with other departments to ensure smooth operation of the entire IT environment.
• Documented system processes according to ITIL standards.
• Evaluated current systems and identified areas for improvement in terms of performance, scalability and reliability.
• Migrated data from legacy systems onto newer platforms using scripting tools like Powershell or Bash Shell Scripts.
• Researched emerging technologies related to system engineering and provided recommendations accordingly.
• Designed infrastructure solutions with high availability requirements in mind.
• Designed and maintained system documentation for infrastructure technology installation, configuration and troubleshooting.
• Conducted root cause analysis on component failures.
• Directed and supported installation teams during start-up, testing and system commissioning.

• Automated Windows updates and patches on servers using BladeLogic, WSUS, SCCM,
  and PowerShell.
  Maintained standby Solaris servers for recovery purposes.
  Ensured compliance with server standards through remediation processes.
  Scheduled patching and generated reports using PowerShell for WSUS/SCCM
  maintenance.
  Configured and deployed servers per client specifications, automating processes with
  Microsoft Orchestrator and vRealize.
  Retired outdated servers as requested by clients, employing automation tools for
  efficiency.
  Assessed security vulnerabilities and collaborated with IT security team to implement
  necessary fixes.
  Monitored server performance to guarantee availability of critical services.
  Oversaw DNS zones and DHCP scopes for client networks, achieving optimal
  performance and reliability.
  Collaborated across departments to maintain seamless IT environment operations.
  Documented system processes in accordance with ITIL standards for consistency.
  Forecasted budgets, including labor allocations, to ensure financial efficiency.
  Implemented automation for subnet creation in Infoblox DNS/DHCP with extensible
  attributes.
  Automated device lifecycle management, integrating CMDB updates with
  SolarWinds monitoring and Cisco systems to ensure accurate asset tracking.
  Streamlined location creation in Cisco DNA Center and ISE systems through
  automation.
  Established device naming standards for network devices to enhance consistency
  and improve management efficiency.
  Developed Tetration system for network segmentation, including automations to
  query CMDB for servers.
  Automated asset management processes in CMDB using SharePoint and SQL
  databases.
  Created comprehensive documentation for system configurations and operational
  procedures to facilitate knowledge transfer and support operational continuity.
  Conducted training sessions on system updates and best practices, ensuring
  compliance with industry standards.
  Designed infrastructure solutions with high availability requirements in mind.
  Evaluated systems to identify performance, scalability, and reliability
  improvements, leading to optimized operations.
  Managed DNS zones and DHCP scopes for clients' networks.
  Migrated data from legacy systems onto newer platforms using scripting tools like
  Powershell or Bash Shell Scripts.
  Collaborated with departments to enhance overall IT environment stability and
  performance.
  Documented system processes according to ITIL standards.
  Researched emerging technologies related to system engineering and provided
  recommendations accordingly.
  Designed and maintained system documentation for infrastructure technology
  installation, configuration and troubleshooting.
  Conducted root cause analysis on component failures.
  Directed installation teams during start-up, testing, and commissioning, ensuring
  seamless integration and functionality.
  E D U C A T I O N
  Bachelors of Science
  Computer Science
  Indiana University Southeast, IN
  December 2003
  Worked with various departments to enhance IT operations. to ensure smooth
  operation of the entire IT environment. Analyzed and fixed server hardware and
  software problems. hardware and software issues on servers. Documented system
  processes according to ITIL standards. Tested newly deployed applications and
  monitored their performance over time. Evaluated current systems and identified
  areas for improvement in terms of performance, scalability and reliability.
  Implemented server virtualization technologies such as Hyper-V, VMware ESXi, Citrix
  XenServer. Migrated data from legacy systems onto newer platforms using scripting
  tools like Powershell or Bash Shell Scripts. Designed infrastructure solutions with high
  availability requirements in mind. Configured server systems for multiple enterprise
  customers. Planned for and coordinated upgrades, patching, and maintenance of
  enterprise server and storage systems. Diagnosed and identified appropriate solutions
  for routine infrastructure problems. Created and published documentation for serverbased
  architecture solutions. Designed and maintained system documentation for
  infrastructure technology installation, configuration and troubleshooting. Assisted with
  developing policies and procedures for installing, configuring and supporting core
  infrastructure technologies. Performed analysis to determine root causes of
  component failures. on component failures. Implemented or tested design solutions.
  Created programming scripts and algorithms for specific tasks. for ad hoc
  applications.

Responsible for installing equipment and some software on both
Ticketmaster and client owned computers. Equipment installed
included thin clients, routers, switches, modems, multiplexers, access
points, and ticket printers.
Loaded thin clients and computers with Ticketmaster owned images
and software. Software included TMWIN (DOS based), PCI(Windows
based), fanuser(DB application to access server), Cisco VPN(including
certificates).
Updated firmware on Boca printers.
Manipulated Map files for printing tickets.
Created program that allows the user to switch between Map files.
Worked closely with clients' IT to ride their ISP and wireless.
Updated hardware, software, firmware, etc. as clients' needs grew.
Programmed dial-up modems(Multi-tech).
Made RJ-11 and RJ-45 cables via HyperTerminal.
Knowledge of Command Prompt including ipconfig, ping, tracert,
route, telnet.
Replaced computer parts as needed including NIC cards, hard drives, and memory.
Replaced Boca printer parts as needed including optic eyes, cutters,and
motherboards.
Train clients on use of barcode scanners, Boca printers, and
Ticketmaster software.
Programmed access points, barcode scanners, and server so they can all
communicate to each other using BOOTP, SSID, and WEP/WPA.
Instructor
Louisville,

• Delivered keyboarding classes levels 1 and 2, covering typing skills, Internet navigation, Microsoft Word usage, and proofreading techniques.
• Monitored student progress through software tracking keystrokes and time spent on assignments.
• Developed grading scale for assignments, syllabus, tests/quizzes, and extra credit opportunities.